Madison, Wisconsin, United States
I’m an operations and administrative leader with more than 20 years of experience managing teams, improving workflows, and supporting large‑scale federal contract deliverables. Over my career at LexisNexis Reed Tech, I advanced from frontline supervision to directing all operations for a satellite office supporting a $2.1B USPTO contract — growth driven by reliability, steady leadership, and a commitment to quality. My experience spans facility and vendor management, team leadership, production oversight, and cross‑functional coordination with government partners. I’ve led major initiatives including transitioning 100+ employees to remote operations in just two weeks, managing multi‑phase office relocations, and ensuring consistent performance across high‑volume, deadline‑driven environments. I’m known for creating organized, efficient workplaces where teams can excel. Whether supporting people, solving operational challenges, or keeping complex processes running smoothly, I bring a calm, collaborative approach to every role.
At LexisNexis Reed Tech, a leading provider of regulatory submission, data management, and compliance solutions, I supported the United States Patent and Trademark Office (USPTO) through its patent publications work. I began by supervising a team responsible for manual document review and advanced steadily as I took on broader operational and administrative responsibilities. Led daily operations for a satellite office supporting a $2.1B federal contract. Managed facility operations, landlord relations, maintenance, and vendor oversight. Directed a multi‑phase office relocation, including planning, scheduling, and logistics. Built strong relationships with internal teams, executives, and external partners. Partnered with leadership and procurement to help secure a long‑term USPTO contract. Consistently met volume, quality, and delivery targets.
Oversaw all satellite‑office operations, ensuring production and quality goals were met. Coordinated with internal and government partners to transition 100 employees and contractors to remote operations within two weeks while maintaining productivity across LexisNexis Reed Tech and USPTO workstreams. Converted paper‑based workflows to electronic processes to support a fully remote workforce. Managed facility operations and workflow processes.
Managed five production departments supporting USPTO deliverables. Maintained documentation and quality practices aligned with ISO standards. Supported HR and Procurement in establishing background‑investigation procedures. Led transition from paper‑based to electronic workflows. Partnered with the primary office to ensure process consistency. Coordinated LexisNexis/RE Cares volunteer initiatives.