Kolkata, West Bengal, India
Hi! I'm a Sr. Customer Service Specialist with 2.8 years of experience, including expertise as a Subject Matter Expert (SME) in the US Healthcare domain. Awarded twice with the prestigious "People's Choice Awards for Best SME" for outstanding performance & dedication. Skilled at delivering exceptional service, fostering positive provider relationships, and trained new hires to achieve excellence and dealt with a lot of customer escalations. Committed to enhancing customer satisfaction, resolving complex inquiries, and contributing to seamless healthcare operations at Wipro.