Netherlands
Results‑oriented professional with over 10 years of international experience in customer service, operations, coordination, and administration. Strong background in managing client journeys end‑to‑end, handling schedules, documentation, payments, and stakeholder communication. Known for reliability, organisation, and adaptability in fast‑paced environments. Comfortable working in English‑speaking, multicultural teams across service, healthcare, travel, and office‑based roles. Experienced in supporting international clients, managing schedules, handling payments and documentation, and ensuring smooth end‑to‑end service delivery. Adaptable to a wide range of roles including customer support, administration, coordination, operations, and service‑oriented office positions.
• Coordinated the full patient journey for international clients before, during, and after treatment • Organised transfers, appointments, treatment schedules, and follow‑ups • Managed payments, documentation, and regulatory files for Ministry of Health reporting • Acted as primary contact point, ensuring clear communication and high satisfaction • Maintained accurate records and handled confidential information
• Collaborated with Sales and Front Office teams to optimise guest experience • Supported pricing strategies to maximise occupancy, ADR, and RevPAR • Monitored daily and weekly rate adjustments • Assisted with operational planning and reporting
Dealing with all telephone, e-mail, online and in person or group requests. Maximizing the occupancy and ADR by daily and weekly price changes on the room rates. Tracking future room availability and helping develop forecasts for room revenue and occupancy. Preparing the list of expected arrivals for the front office, assisting in pre-registration activities and processing advance reservation deposits.
• Managed reservations, availability, rates, and guest enquiries • Supported guests before arrival to ensure personalised service • Handled booking modifications, confirmations, and cancellations • Communicated across departments to ensure seamless service delivery