Tel Aviv District, Israel
- Managed relationships with wholesale (B2B) and retail (B2C) clients - Onboarded new wholesale accounts, aligning pricing, logistics, and expectations from the first order - Served as main point of contact for clients, solving issues and keeping long-term partnerships strong - Handled social media content to engage customers and support brand presence - Worked with sales team to improve processes and overall customer experience
- Welcomed and supported guests from all over the world during check-in and breakfast service; - Ensured a high-quality experience by handling questions, objections and special requests; - Customer-facing, problem-solving role focused on hospitality, empathy and service excellence; - Managed multitasking efficiently always focused on making guests feels comfortable and valued.
- Managed guest interactions, reservations, and check-ins/check-outs, ensuring a smooth and personalized experience - Managed social medias accounts, creating contents and engaging with followers - Focused on building long-term relationships and delivering a memorable customer experience - Balanced multiple responsibilities while keeping guest needs as the top priority