United Kingdom
In my 17 years of experience in customer service, I’ve always strived to deliver proactive, tailored, and timely support, making customers consistently feel cared for. I have excellent communication skills both verbal and written. I pay attention to detail, work well under pressure, and can use a range of MS Tools, SAP FI.Salesforce, CRM, Excel and various other systems within the company. ·Strong math and analytical skills, collaborative problem-solver. ·I have a sound knowledge of administration activities for business processes of contract management and compliance. ·I am deadline driven and can multi-task whilst still meeting the expectations of our stakeholders. I am extremely dedicated and I am always willing to go the extra mile for my colleagues and customers. ·Working knowledge of general supply management including procurement, contract formation, negotiations, strategy and administration. ·I am strategic thinker with initiative and strong planning, leadership and influencing skills. My current role includes controlling relationships with my customer, my efforts are aimed at clarifying the needs of customers and offering effective solutions to satisfy their goals. I am an excellent negotiator which allows me to captivate customers and build strong partnerships. I take ownership of each customer that I deal with and diarise to call back when/if needed. I have learned a lot about the FCA procedures and what is suitable and fair for the customer as well as the business. I am also working both inbound and outbound tasks. I have strong attention to detail and I am able to quickly identify and correct issues that may arise. I am highly organized, performance-driven with a solid history of self-motivation, excellent work relationships, and communication skills. I am exceeding my personal target on a daily basis within my current role because I am a driven and ambitious individual. I always ensure that the business financial aspect is looked after but also strive to be accommodating towards our customers in this economic climate.
I’ve always strived to deliver proactive, tailored, and timely support, making customers consistently feel cared for.I worked with empathy in giving the customer the best resolution and assisted with arreard with the forbearance option that suits their needs.
I assisted customer with all enquiries relating to their finance agreement. I worked with complaints and assisted customer with the best resolution possible.
I managed 4 people, finances,daily tasks aswell as assisting customers.
Outbound Sales call centre agent in home loans, cheque accounts, credit card applications and retentions. Assisting customers with personal loans, general enquiries and updates on loan applications