Bianca Martin

Hospitality and Operations Professional

Netherlands

About

I am originally from South Africa and currently residing in the Netherlands. I have built my career within the luxury superyacht industry and I am now seeking a professional transition ashore. With 9 years of hospitality experience, I am a proven leader with strong expertise in housekeeping operations, team management, inventory control, guest/client satisfaction and maintaining quality standards. I am highly organised, adaptable and I have managed staff, logistics and complex schedules in fast-paced and regulated settings.

Experience

  • Head of Housekeeping at 77 meter Private/Expedition Yacht
    Jun 2025 - Nov 2025 · 6 mos

    Hospitality and operations professional with experience managing high-end accommodation in remote environments. Led and trained the staff, oversaw housekeeping, laundry, daily scheduling, and quality standards. Strong skills in inventory control, guest amenities, linen, uniform, and supplier stock management. Experienced in defect tracking and operational reporting using digital systems. Adaptable leader with experience supporting commercial hospitality operations and high-occupancy environments.

  • 85 meter private luxury yacht (Full-time · 2 yrs 11 mos)
    • Head of Housekeeping
      Apr 2024 - Jan 2025 · 10 mos

      Promoted to Head Housekeeper after being onboard the 85 meter private luxury yacht for 2 years. I was managing housekeeping and laundry operations within a hospitality team. Skilled in team leadership, daily workflow coordination, quality control, and maintenance of guest and staff accommodation. Strong experience in inventory and provisioning management, guest preferences, wardrobe tracking using digital systems, and premium guest presentation. Passionate about training, mentoring, and building high-performing teams.

    • Housekeeping Stewardess
      Mar 2022 - Mar 2024 · 2 yrs 1 mo

      Experience delivering high-end housekeeping standards in luxury accommodation environments, supporting busy charter and family operations. Skilled in guest area presentation, crew accommodation upkeep, wardrobe management, and detailed cleaning schedules (daily, weekly, and monthly). Experienced in long operational periods, shipyard projects, interior detailing, and maintaining quality standards during high-pressure and transitional phases.

  • Third Stewardess at 60 meter luxury private yacht
    Mar 2021 - Oct 2021 · 8 mos

    Luxury hospitality professional with experience in fast-paced charter operations and high-end guest service. Skilled in service delivery, table settings, floral arrangements, and full meal service, with cross-training in housekeeping and laundry. Adaptable team player with strong time management skills, experienced in rapid turnarounds and high-pressure environments.

  • Housekeeping Stewardess at 95 meter private luxury yacht
    Jan 2020 - Sep 2020 · 9 mos

    Hospitality and housekeeping professional with experience managing high-occupancy accommodation and frequent guest turnover. Skilled in maintaining guest and staff areas, coordinating daily and monthly cleaning schedules, and supporting laundry operations. Strong inventory management skills, including uniform control and onboarding of new staff. Proven ability to deliver consistent service during owner stays, extended visits, and charter operations.

  • Senior Housekeeper at 90 meter private luxury yacht
    May 2019 - Sep 2019 · 5 mos

    Hospitality professional with experience supporting high-end private operations. Skilled in team support, uniform and inventory management, and assisting leadership with daily housekeeping and operational duties. Experienced in fast-paced environments with quick turnovers and extended guest stays, maintaining high standards throughout.