Ramat Gan, Tel Aviv District, Israel
I’m Bianca, a multilingual data-driven professional with international experience in account management and sales/revenue operations, currently pursuing an MBA. With a background in economics, I’ve supported global clients by managing purchase orders, coordinating deliveries, resolving issues, and improving workflows across teams. I naturally connect with people (and I really enjoy it!) and thrive in collaborative environments - helping align goals between sales, operations, and finance while keeping communication clear and clients supported. I’m passionate about making things work better - not just through strong teamwork, but also by using tools like Excel, Power BI, ERP and SalesForce to create reports that drive smarter decisions. I enjoy working across cultures and departments. Whether helping a colleague, solving a client problem, or building a better process, I bring empathy, structure, and a genuine care for what I do.
- Managed end-to-end order lifecycle, from processing customer purchase orders (POs) to coordinating timely delivery with internal departments and suppliers. - Served as the primary point of contact for operational client issues, leading resolution of escalations and ensuring SLAs are met. - Collaborated with finance on invoice validation, credit memos, and pricing discrepancies, ensuring smooth post-sale operations. - Developed and maintained KPI dashboards to track order status, client delivery timelines, and revenue pipeline across accounts. - Partnered with operations and R&D teams to streamline feedback loops and accelerate issue resolution for strategic clients. - Monitored and optimized internal processes to improve client satisfaction and operational efficiency. - Utilized ERP, Power BI, and Microsoft Excel for demand-based forecasting, producing data-driven presentations.
- Handled customer orders and PO processing, working closely with logistics and fulfillment teams to ensure accurate and timely deliveries. - Supported clients post-sale by managing order tracking, payment issues, and ongoing account health checks. - Led regular client check-ins and forecasting discussions to align inventory needs and shipment schedules with business priorities.