Auckland Metropolitan Area
I’m a senior commercial professional with more than 20 years’ experience building strategic partnerships, developing international markets, and delivering complex commercial solutions for global customers. Throughout my career I have worked across Europe, the Middle East, Africa, Australia and New Zealand, leading enterprise client relationships, negotiating large-scale commercial agreements, and developing supply chain strategies that support long-term business growth. My strength lies in understanding complex customer challenges and translating them into practical commercial solutions that deliver measurable results. I enjoy working in environments where collaboration, innovation, and strategic thinking drive growth.
Responsible for managing and growing a portfolio of national and international enterprise customers across multiple industry sectors. Partner with global stakeholders to develop tailored supply chain solutions and drive long-term commercial growth Responsibilities: • Manage a portfolio of strategic enterprise customers across retail, healthcare, industrial, high-tech, and automotive sectors • Identify and pursue new business opportunities aligned with customer supply chain requirements • Lead commercial negotiations and collaborate with international stakeholders to structure global solutions • Oversee implementation of new business opportunities ensuring operational alignment and customer success
Led business development initiatives focused on expanding European Trade Lanes and acquiring new enterprise clients Responsibilities: • Developed new customer relationships and expanded international trade opportunities • Identified market opportunities and structured commercial supply chain solutions • Coordinated global operational teams to implement new customer business
Focused on building new customer relationships and expanding market presence within the New Zealand logistics sector Achievements: • Generated NZD$$K in new business revenue within the first year • Secured key contracts with SME clients including a major apparel supply chain agreement • Exceeded sales targets through strategic account acquisition and relationship management
• Manages relationship of a defined number of Global and Regional (CSI)MNC and Strategic Customers and prospects in a particular sector (serves as primary contact for the customer; coordinates the account e.g. with regards to Trade Lane involvement). • Seeks and prospects for Strategic Customer targets to win new customers. • Ensures that Key Account activities are aligned with global/regional sector strategy. • Delivers the regional and/or country customer budget by maintaining a healthy pipeline, good contractual performance and proactive thinking. • Works on regional customer initiatives and for implementing global business plan contents. • Plans and manages accounts. • Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's) During the months of October 2013 DGF NZ was the first GO Live pilot country to Roll out the Global combined Air and Ocean SAP Platform, hence I was heavily involved in SAP Tasks concerning CRM and partially TM.
•Manage, in conjunction with and on behalf of a Global Customer Managers, Regional Customer Managers the response preparation for a request for information/quotation (RFI / RFQ) for CSI Customers •Overall Project Management of Customer Tenders •Coordinating the development and description of Logistics Solution for complex CSI Customer’s projects by sharing Customer requirements with functional experts and agreeing on a solution. •Achieve and maintain a targeted success rate in winning tenders for existing and new business of CSI Customers •Participate in CSI Segment Commercial team meetings in order to obtain a detailed understanding of the CSI Segment related strategy, customer requirements as well as to provide information to deal in a structured way with projects •Participate in project related meetings with Customer Teams in order to obtain detailed customer requirements as well as to provide information to deal in a structured way with projects
•Manage the customer relationships and escalations •Compile and manage all customer service level agreements, local, regional and global •Create and maintain a global rate card •Establish basic commercial and operations procedures •Analyze financial data quality and work on solutions and improvements •Implement, manage and analyze global key performance indicators •Drive strategic customer and internal process improvement initiatives incl CAP’s •Support Global Management to set up strategy for strategic accounts •Perform Invoice audits & rebate management