Limerick Metropolitan Area
With a background spanning multinational corporations and diverse industries, I have built expertise in operations, compliance, data analysis, and process improvement. At Siemens, I supported corporate operations and international collaboration, contributing to automation testing and streamlined workflows. My time at Klabin allowed me to deepen my skills in GIS, SAP validation, and sustainability initiatives, while earlier experience in customer service strengthened my ability to improve processes and deliver value in dynamic environments. Across these roles, I have consistently focused on data integrity, efficiency, and cross-functional collaboration. I thrive in multicultural settings, adapt quickly to new challenges, and bring a balance of analytical thinking and practical execution to every project. Driven by curiosity and continuous learning, I am motivated to contribute to organizations that value innovation, precision, and sustainable impact.
– Operating globally across strategic transformation initiatives, supporting Siemens Software in the optimisation and standardisation of end-to-end Order-to-Cash (O2C) processes – Actively contributing to the integration of an acquired company into Siemens’ ecosystem, analysing current-state processes and defining how they will be aligned and embedded into Siemens’ global O2C framework – Contributed to the optimisation and validation of O2C processes spanning Salesforce CPQ and Lighthouse ERP, ensuring alignment between technology solutions and business objectives – Executed system testing and defect management using Salmon, delivering high-quality outcomes aligned with functional and technical requirements – Developed reports and analytical insights using Polarion and Excel to track testing progress, identify gaps, and support data-driven decision-making – Delivered business and technical demonstrations to global stakeholders, clearly articulating system capabilities, workflows, and process improvements – Collaborated cross-functionally with business and IT teams on implementation, testing cycles, and process validation in a complex enterprise environment – Gained hands-on experience in enterprise system integration and global, cross-cultural collaboration
- Order processing from customer through SAP related to PMG, QMG, CRF - Manage, investigate and resolve customer concerns, such as re-host licenses request, extension dates for licenses expiring, service disruptions, products update, tickets and queries related to Support Center. - Tickets management created from customer through Salesforce to sort their requests - Entitlements management guarantying that licenses are being generated successfully - Date analysis for complex queries related hardware orders and logistic team - Licenses reports for customers satisfying purpose - Tests related to transactions between SAP and ERP systems - Successful Projects / Achievements - Over 1000 orders processed at first year in the company, working independently in 6 months, improving the process for HW orders to spend less time to get the information codes from the logistic distribution.
- Respond to customer inquiries in a professional and timely manner, ensuring a positive customer experience and a proactive approach to pre-empting needs and responding effectively. - Manage, investigate and resolve customer concerns, such as billing inquiries, service disruptions, device troubleshooting, and general product-related questions, to the customer's satisfaction. - Develop and demonstrate a deep understanding of Tesco Mobile products, services, and promotions to provide accurate information and assistance to customers. - Process customer account-related tasks, including activations, cancellations, upgrades, and changes to ensure accurate records and smooth transactions. - Maintain accurate records of customer interactions, inquiries, and resolutions using Tesco Mobile's customer relationship management (CRM) system. - Collaborate effectively with cross-functional teams, including sales, technical support, and billing, to address customer needs and improve overall service quality. - Consistently drive service and offer suggestions for process improvements and customer experience enhancements. - Consistently monitor and drive SLAs to ensure optimal standards and satisfaction. - Accompany and assist junior team members to ensure training and development. - Successful Projects / Achievements - Applied keen process improvement skills; analysing requirements and establishing best practices within new departments. - Consistently propel service standards; achieving 156% in departmental audits. - Due to expert flexibility and dedication to details, am currently gaining exposure to new departments, DOTCOM sector; overseeing online orders.
- Consistently delivered the highest level of customer service; serving large volumes of customers on a daily basis and thriving in a fast-paced and challenging environment. - Demonstrated strong cash handling abilities; arranged bills and processed payments. - Maintained internal SLAs, standards and records and trained junior members of the team on such processes. - Leveraged strong business development skills through effective sales techniques and in-depth product knowledge; predict customer needs and respond accordingly. - Displayed a sense of ease in the face of challenging situations; empathise with customers and secure satisfactory outcomes to retain business, whilst not compromising on company finances. - Successful Projects / Achievements - Applied keen business acumen; propelling clubcard registrations and boosting client accounts.