Greater Toronto Area, Canada
As a Senior IT Support Specialist, I managed a team of fifteen and built resilient IT infrastructure for four corporate offices with over 1000 employees. I ensured the security and availability of network devices and endpoints, using Windows, Linux, and virtualized environments. I also provided exceptional customer support and vendor management, resolving complex issues and escalating them as needed. I am proficient in Azure administration, Cloud platform migration, MDM, DLP, IOC monitoring, vulnerability and risk management, and shell scripting. I hold multiple certifications, including CompTIA Security+, Splunk Core Certified User, and Microsoft Certified: Azure Fundamentals. I am motivated by learning new technologies and enhancing my skills in IT security.