Bengaluru, Karnataka, India
As a Senior IT Administrator at Rippling, I bring over 12 years of experience in IT service desk operations and technical support. My expertise includes ITIL methodologies, service desk solutions, and technical troubleshooting across MAC OS and Windows environments. At Rippling, I collaborate with teams to deliver IT onboarding, manage assets, and oversee vendor management processes. My responsibilities also include daily network monitoring with Cisco and Meter dashboards, administering tools like ServiceNow, Jira, Slack, Zoom, and O365, and ensuring seamless IT operations. I am driven by a commitment to efficient problem-solving and operational excellence.
Senior Engineer L2 (Service Desk), ITIL, Remote Support