Hyderabad, Telangana, India
Headline : Sales Operations Specialist(Renewals Operations) | Driving Efficiency, Accuracy & Scalable Growth | CRM & Order Management Expert | Salesforce CPQ | Data-Driven Decision Maker About : 💼 About A results-driven Sales Operations Specialist with 5+ years of experience supporting global sales teams, streamlining operational workflows, and driving high-impact business efficiencies across hyper-growth SaaS companies like CrowdStrike, SentinelOne, Freshworks, and Genpact. With deep expertise in Salesforce CPQ, CRM management, and order-to-cash processes, I bring precision, speed, and strategic thinking to every task I take on. From managing 200+ monthly orders with 98%+ accuracy to cutting processing time by 20%, I consistently deliver measurable outcomes that support revenue acceleration and customer satisfaction. 🔍 What I Bring to the Table: - Expertise in CRM tools like Salesforce, with hands-on knowledge of CPQ, forecasting, licensing compliance, and deal structuring. - A strong analytical mindset with a passion for improving order accuracy, streamlining processes, and identifying revenue opportunities. - Proven ability to collaborate with cross-functional teams including Sales, Finance, Legal, and IT across global regions. - Experience working with both startups and enterprise-level organizations in fast-paced, remote-first environments.
Data Analyst / Reporting Specialist Developed and maintained ad hoc and recurring reports to support business decision-making and performance tracking Collaborated with external brokers to generate accurate commission and incentive reports, ensuring data integrity and timely delivery Designed and built interactive dashboards to visualize key metrics and improve stakeholder insights Created and managed internal reports, including quarterly reviews, forecasting models, and performance analysis Conducted data analysis to identify trends, anomalies, and actionable insights for business growth Ensured data accuracy through regular quality checks and validation processes Tools & Technologies: Tableau Microsoft Excel (Advanced) Salesforce Gong Monday.com
•Led and developed a global Renewals team, recruiting top talent and providing ongoing coaching, performance feedback, and career development. •Promoted a culture of accountability, inclusivity, operational rigor, and continuous improvement across Sales, Renewals, and Operations teams. •Facilitated weekly business reviews and executive updates to share progress, insights, and strategic priorities. Renewals, Customer Success & Account Management •Owned the end-to-end renewals process, negotiating pricing, terms, and contracts with Sales, Legal, and Finance to maximize retention and recurring revenue. •Consistently achieved or exceeded renewal and retention targets by identifying churn risks early and designing mitigation strategies. •Managed a portfolio of customers as their primary business contact, delivering value realization and long-term customer loyalty. •Conducted Executive Business Reviews and built Customer Success Plans aligned to customer KPIs, business goals, and product adoption objectives. •Identified upsell and cross-sell opportunities using product usage insights, contributing to net revenue retention (NRR) and incremental bookings. •Acted as the voice of the customer to Product, Support, and Leadership teams, influencing roadmap development and CX enhancements.
Order Management & Commercial Operations Led global order management operations, ensuring compliance, accuracy, and cross-functional alignment across Sales, Legal, Finance, and Logistics. •Processed and managed 200+ orders per month with 98% customer satisfaction; maintained 100% accuracy across 30+ daily quotes and order forms. •Reduced order processing time by 20% and increased order accuracy by 15% through automation, workflow optimization, and audit processes. •Streamlined order-to-cash workflows, eliminating bottlenecks and improving operational efficiency by 18%. •Managed partner contracts and service orders, ensuring compliance with pricing, discounts, quantities, and delivery terms. •Coordinated with Warehouse and Logistics to ensure on-time and accurate order fulfillment while managing inventory levels to prevent stockouts. •Resolved complex order discrepancies and customer cases, improving case accuracy from 9% to 96% through process standardization. Sales Operations, Forecasting & Deal Support •Supported Americas Sales and Renewals teams with detailed pipeline analysis, forecast calls, and complex commercial transaction reviews. •Improved forecasting visibility by analyzing licensing, product usage, and renewals data to inform territory strategy and uncover revenue opportunities. •Led opportunity development with Account Executives, accelerating deal progression from qualification to close. •Proposed creative pricing and commercial structures balancing customer needs with revenue targets and legal constraints. •Collaborated with Deals Desk, Finance, Legal, and Order Management to ensure accurate CPQ configuration, order booking, and policy compliance
CRM, Tools, Systems & Data Governance Managed daily Salesforce administration across Accounts, Contacts, Opportunities, and Territories, maintaining global data accuracy and governance. •Enhanced Salesforce CRM functionality in collaboration with IT and Sales, reducing data errors by 30% and accelerating deal closure rates by 15%. •Led deployment, integration, and maintenance of GTM tools including Salesforce, CPQ, ZoomInfo, Front. •Served as primary Help Desk resource for Salesforce issues, onboarding new Sales reps and ensuring seamless tool adoption. •Maintained Salesforce data quality through structured imports, audits, deduplication, and standardization processes.
Process Optimization & Strategic Initiatives Designed and implemented scalable SOPs for contract lifecycle management and renewals operations. •Spearheaded process improvement initiatives, reducing cycle times and enhancing the order-to-cash experience. •Contributed to global operations alignment by standardizing processes, reporting, and data governance across regions. •Led Shared Resource Centre optimization projects to address workflow gaps and improve transparency. •Created Business Requirement Documents (BRDs), managed project timelines, and ensured stakeholder alignment during tool enhancements. •Delivered presentations and enablement content that simplified complex concepts and improved field readiness