Gurugram, Haryana, India
I’m a Product Manager with experience across travel-tech and consumer internet, focused on building high-impact products at the intersection of growth, monetization, and user experience. Currently at MakeMyTrip, I lead product initiatives to expand and optimize the global stays ecosystem, improve partner onboarding through automation and GenAI, and drive monetization across hotels and homestays. My work spans scaling new offerings like hourly stays and introducing industry-first flexible check-in, enabling early check-ins, late checkouts, and stay extensions to better align with evolving traveler needs. I have also worked on enhancing international travel experiences and building pricing and monetization levers that have unlocked multi-million-dollar revenue impact while strengthening supply competitiveness. Previously at Zomato, I worked across payments and fintech products, driving the launch and growth of UPI, wallet, gift cards, and co-branded cards. These initiatives helped simplify payments, increase conversion, and accelerate the company’s fintech monetization roadmap. I also contributed to improving dining discovery experiences to enhance user engagement. I’m a Mechanical Engineering graduate from IIT Kanpur, with a minor in Machine Learning and Industrial & Management Engineering, and cleared all 3 levels of CFA (Charter Pending). Over time, I’ve developed a strong interest in product strategy, business growth, financial modelling, and market-driven decision making. Beyond work, I’ve led large student-run initiatives — heading teams at the Entrepreneurship Cell and the cultural festival at IIT Kanpur and have contributed to social initiatives focused on mental wellness and community development. I’m driven by building scalable products, solving real-world problems, and turning complex challenges into practical solutions.
HOTELS & HOMESTAYS Customer Experience, Growth & Monetization • Conceptualized Last Minute Rates (Rush Deal) to offer competitive pricing for same-day check-ins, helping partners offload perishable distress inventory, resulting in an 11% conversion boost and 25% increase in gross revenue. • Launched the MMT Spotlight Program, providing partners with enhanced visibility in exchange for incremental commissions while offering customers quality-assured properties, driving ₹60 lakh in quarterly gross revenue. Supply Enrichment • Implemented missing rates and inventory callouts across the app, boosting overall sellability by 15%. • Optimized rates and inventory management on the “Connect” app, introducing a consolidated date-wise view and bulk update functionality, increasing app adoption by 30%. Payments & Compliance • Expanded the Maker-Checker framework for property-level commission updates across growth campaigns, ensuring security and compliance. • Designed an automated VCC (Virtual Credit Card) adjustment flow to scale growth campaigns (Sponsored Listings, VDI, MIB) for international properties, generating an incremental ₹5 crore in quarterly gross revenue.
HOTELS & HOMESTAYS Customer Experience, Growth & Monetization • Conceptualized an automated in-kind exchange model, allowing bookings to be used as currency (free room nights), generating an incremental ₹50 lakh in monthly gross revenue. • Restructured and automated Volume-Driven Incentives (VDI) participation and incentive adjustments for partners, driving ₹5 crore in monthly revenue. Supply Enrichment • Simplified and enhanced rates and inventory management on the “Connect” app for hotel and homestay partners, boosting platform sellability by 30%. • Developed an automated tool to analyze and resolve rate and availability disparities across competitors, improving rate parity to over 95%. • Designed a new listing framework for ultra-premium and exclusive properties (with limited online presence) using an offline, on-demand booking model, increasing supply richness by 5%. Payments & Compliance • Enabled multi-currency Virtual Credit Card (VCC) generation, expanding business operations across 40+ geographies, contributing 15% of total platform gross revenue. • Optimized VCC issuance by implementing dynamic routing based on bank and network compatibility for single/multi-charge transactions, reducing VCC decline rates from 30% to <1%. • Developed a fully automated solution to verify PAN operative status for vendors, reducing tax liability by ₹3 lakh per month.
HOTELS & HOMESTAYS Growth & Monetization • Led the launch and expansion of Hourly Stays across MakeMyTrip and Goibibo, driving an ~8% incremental gross revenue. • Developed an automated tool to analyze and resolve rate and availability disparities across competitors, improving rate parity to over 95%. • Automated real-time, system-driven commission updates on booking payments for properties under the “Money In Bank (MIB)” campaign, reducing commission leakage of ~5l per quarter Payments & Compliance • Spearheaded the Goibibo-MMT merger on the hotels onboarding and supply side, streamlining process flows and enhancing system efficiency by 20%. • Led the end-to-end development of the MSME Declaration and a self-service TDS refund claim process for vendors. • Designed and implemented a Maker-Checker workflow for rate plan commission updates to improve compliance and security • Conceptualized and developed a periodic GST validation system for vendors, preventing tax leakage of ₹2 lakh per month.
PAYMENTS (FINTECH) Gift Cards ° Led end to end product integration and launched the claim and redemption flow for users on the app; increasing monthly B2B revenue by 15% ° Designed website for gift card purchase; introduced gift cards across different third party B2C platforms, increasing total orders by 22% ° Conceptualised gift card discounts across platforms; achieved 20% new user acquisition rate and at a 25% reduced acquisition cost Edition Card - Cobranded Credit Card ° Led growth and analysed user segmenting and retargeting across different channels; optimised across funnel increasing card onboards by 22% ° Conceptualised strategies to drive cashback and spends across card; increased cashback redemption to 82% and increased average spends by 5k Zomato UPI ° Conceptualised user onboarding & payment flows along with product growth plan; focused to improve platform UPI payment experience SRT by 3-4% ° Researched features and led development of UPI home page, Scan & Pay, Collect & Intent transactions, Autopay, and bank account management Edition Wallet (PPI Instrument) ° Developed the framework of reporting and settlement module; ° Led development of automatic add money feature; increased recharge volume by 15% Platform: Settlement ° Streamlined and automated end to end billing flow through tech integration; automated notifs to payment gateway; reduced the WoW pendency by 20%
DINING DISCOVERY ° Conducted 50+ customer interviews to understand user behavior and re-vamped the restaurant page and show the details in a more structured way ° Analysed and optimised the restaurant filter and devised a new listing logic; conducted A/B experimentation to find improved CTR by 4%
° Part of 21 member core team to organize one of the Asia’s largest collegiate cultural festival with an estimated budget of INR 1 crores. ° Spearheading 4-tier team of 60 students to garner corporate sponsorship for revamped Antaragni events and PR show. ° Reformed marketing strategies to incorporate Minimal marketing and chat bot+ SEO based marketing & Initiated the Influencer Marketing Program for corporates ° Incorporated INR 75 lakhs deals worth celebrity brand endorsement in the PR shows “Kairos” and online events “Vis-e-vis” ° Onboarded 800+ IG influencers & 15+ celebrities to close 20+ deals worth INR 80 lakhs under Influencer Marketing Program
° Part of 15 member team to garner corporate sponsorships and contacted multinational firms and industries for marketing association. ° Cataloged 10 exclusive branding avenues during the fest for title and co-title sponsors ensuring visibility to more than 2500 people.
° Studied financial inclusion landscape to identify different stakeholders, focusing on DFS providers and map their business model canvas ° Identified their product offering to develop Impact Theory of Change and identify the data sources to define KPIs and input mappings ° Deviced analyzing strategy to develop data system backend to map the flow of information from input, output, outcome and impact ° Designed and develop dashboard visualization using python & PowerBI & Optimize the output data for ease of data collection and processing
° Worked in Business Intelligence Unit to identify fraud accounts and money laundering rings in the RDBMS. Studied graph databases & graph algorithms, creating a network architecture. ° Identified network parameters using Centrality Analysis. Analysed the graph using Entity Link Analysis & Peer group analysis to identify fraud accounts. ° Implemented different graph algorithms such as DFS and Louvain Modularity algorithm to identify connected components (communities) and hierarchies to in turn find money laundering rings in the network. ° Identified various suspicious nodes from previously found once using Jaccard's similarity index and Page Rank Algorithm ° Identified 0.35% accounts as suspicious ones & stored 50+ ego graphs & topologies to train supervised learning algorithm ° Proposed solution with improved efficiency of 40% & 12% resp. to identify fraud & money laundering from empirical analysis