Chennai, Tamil Nadu, India
Senior Integration & AI Automation Consultant with 10+ years of experience in enterprise integration, middleware development, and ITSM automation. Currently specializing in Moveworks AI Development , Chatbot and ServiceNow automation at AstraZeneca (Jan 2025 – Present). Expert in LLM-driven conversational workflows, webhook architecture, OAuth2-secured REST integrations, and enterprise incident management automation. Proven track record in MuleSoft, BizTalk, API-led connectivity, and production support across global enterprise environments.
Designing and implementing enterprise AI automation solutions using Moveworks platform. Architecting LLM-driven conversational workflows for HR,Finance and IT use cases. Developing secure OAuth2-based integrations with ServiceNow and enterprise systems. Implementing webhook listeners and event-driven automation. Leveraging new Moveworks product features including Limited Preview File Slot and Employee Communications. KEY MOVEWORKS IMPLEMENTATIONS 1. HR Sensitive Incident Automation Designed AI-based workflow to detect critical employee situations via prompt analysis. Automated ServiceNow HR case creation with structured payload mapping. Integrated Microsoft Teams adaptive card notifications for real-time HR escalation. Improved response time for high-risk employee cases. 2. P1 Incident Real-Time Notification Automation Implemented webhook listener in Moveworks to capture P1 incidents from ServiceNow. Configured ServiceNow Business Rules to trigger outbound webhooks. Automated structured Teams alerts with direct ServiceNow links. Reduced SLA breach risks and improved incident acknowledgment time. 3. Business Justification Attachment – Limited Preview File Slot Utilized Moveworks Limited Preview File Slot feature to attach business justification documents for P1 incidents. Integrated document handling within incident workflow for compliance and audit readiness. Strengthened governance for high-priority approvals. 4. Employee Communications Automation Implemented Moveworks Employee Communications feature targeting multiple employee attributes. Rolled out enterprise-wide communication campaigns. 5. Enterprise Use Case Development Delivered 20+ major AI-driven automation use cases across HR and IT domains. Continuously adopting new Moveworks features to enhance organizational value. Driving AI automation strategy aligned with operational excellence.
Designing and implementing enterprise AI automation solutions using Moveworks platform. Architecting LLM-driven conversational workflows for HR,Finance and IT use cases. Developing secure OAuth2-based integrations with ServiceNow and enterprise systems. Implementing webhook listeners and event-driven automation. Delivering 20+ enterprise-grade use cases aligned with business SLA and compliance goals. Leveraging new Moveworks product features including Limited Preview File Slot and Employee Communications. Driving automation initiatives that improve incident response time and reduce manual effort.
• Conduct requirements gathering workshops and lead the solution design process jointly with customers and partners. • Contribute subject matter expertise to effort estimation. • Work on Complex development requests and support critical issues reported by customers. • Lead technical teams through complex, critical issues and help team with blockers in development. • Work with customers to create and influence proper standards for development, governance, and improvements in API performance. • Identify ongoing risks and pain points throughout the project, develop and implement mitigation measures. • Document repeated issues as knowledge articles, train internal teams through internal training sessions with issues and resolutions steps taken. • Mentor and train the internal team on design, project related process and development best practices. • Improve internal processes, and promote knowledge sharing in the team, by contributing to the team. • Propose ideas and participate in project process, code and non-functional improvements • Review solutions and Documents created by team for API implementation and provide feedback before delivering to clients. • Create Monitoring dashboards to help team to monitor API health and performance
Designed and supported MuleSoft APIs for enterprise integration. Led solution design workshops and API architecture discussions. Handled complex production incidents and critical support issues. Created monitoring dashboards and improved API performance. Mentored team members and conducted code reviews.
ABB PowerGrid: The Project is for providing maintenance and support services for ABB. The main objective of this project is to meet ABB requirement for the maintenance and support of the BizTalk environment. The project includes: Enhancement work: Changes to the software product to incorporate new minor features or small changes to existing features, catering to immediate business needs of end-users. The activities that are involved in the project are Maintenance of ABB. Migrated BizTalk 2013 R2 and its components to BizTalk 2016 as a part of Project. Role: ▪ Working as SME in ABB BizTalk support Project. ▪ Monitoring the Production and Staging servers in BizTalk 360 tool. ▪ Detecting the suspended messages (errors) and investigations. ▪ Working with the clients closely to resolve the tickets. ▪ Working on 400 integrations which include regions such as Europe, Sweden, Finland, Americas ▪ Tracking down priority tickets using Snow tool and troubleshooting issues ▪ Worked on installation and configuration Solution developer - BizTalk Pipelines, Schemas Maintain integration solutions via the MuleSoft Anypoint Platform, including understanding source andtarget systems, along with any data transformation needed. • Independently conduct unit testing of MuleSoft components via Postman and documenting test results. • Developing complex Mule integration and delivering high-quality development at stringent timelines. • Strong problem-solving skills and resolving defects raised by the testing team for the existing API’s and new APIs developed by the clients. • Hands-on experience with testing tools such as SOAP and Postman. • Experience in working with version control systems like Git. • Experience in working Anypoint Studio 7.4. • Reasonable understanding of API patterns and design including decomposition into reusable components. • Having knowledge of on-premise MuleSoft deployment strategies, CI/CD pipelines, and configuration
Provided maintenance and support for ABB BizTalk environment. Monitored integrations across Europe, Sweden, Finland, Americas. Handled production issues and ticket resolution. Developed pipelines, schemas, maps, and orchestrations.
ABB PowerGrid: The Project is for providing maintenance and support services for ABB. The main objective of this project is to meet ABB requirement for the maintenance and support of the BizTalk environment. The project includes: Maintenance work: Fixing the defects, changes to the software product that will improve its effectiveness to end-users. Enhancement work: Changes to the software product to incorporate new minor features or small changes to existing features, catering to immediate business needs of end-users. The activities that are involved in the project are Maintenance of ABB. Migrated BizTalk 2013 R2 and its components to BizTalk 2016 as a part of Project. Role: ▪ Working as SME in ABB BizTalk support Project. ▪ Handling Incidents and change Management through HPSM service tool and service Now Tool. ▪ Interacting with multiple teams by raising & assigning incidents to the respective team and follow up to resolution. ▪ Monitoring the Production and Staging servers in BizTalk 360 tool. ▪ Detecting the suspended messages (errors) and investigations. ▪ Working with the clients closely to resolve the tickets. ▪ Working on 400 integrations which include regions such as Europe, Sweden, Finland, Americas ▪ Tracking down priority tickets using Snow tool and troubleshooting issues ▪ Have written scripts for daily morning check activities to make sure the BizTalk Process is not affected. ▪ Worked on MQ series adapter and connectivity of BizTalk to IBM web sphere MQ. ▪ Worked on installation and configuration Solution developer - BizTalk Pipelines, Schemas, Maps, custom pipelines and Orchestrations using MS BizTalk Server 2013 R2
Mondelez: I had created a PMO application that used to track the billability of the employees specific to some Projects. And I have created three level of leave approval workflow for employees under Modelez project. And I had created the automatic mail generation to who are not filled timesheet on within time interval. Role: Solution developer - C#, ASP.Net 2013, SQL Server2012, JavaScript, CSS, jQuery, Bootstrap, Entity Framework, share point.