Brooklyn, New York, United States
As an experienced Identity & Access Control Administrator, I specialize in managing and securing access to critical organizational resources through comprehensive Identity and Access Management (IAM) solutions. With a strong focus on Azure AD, Active Directory, Role-Based Access Control (RBAC), and Privileged Access Management (PAM), I ensure secure, compliant, and efficient user access across both on-premises and cloud environments. Throughout my career, I have successfully managed user provisioning, identity lifecycle management, and privileged access processes, leveraging tools such as Courion (IGA Platform), Semperis, Workday, and Microsoft 365. I possess hands-on experience in implementing and maintaining secure systems, troubleshooting complex identity and access issues, and collaborating with cross-functional teams to optimize security and compliance frameworks. Key areas of expertise include: • Azure Active Directory (Azure AD) & Active Directory (AD) Administration • Role-Based Access Control (RBAC) & Identity Governance • User Provisioning & De-Provisioning Automation using PowerShell • Compliance Audits & Access Reviews (ISO 27001, GDPR, SOX) • Active Directory Recovery & Disaster Recovery Planning • Identity Lifecycle Management & Multi-Factor Authentication (MFA) Support I take pride in supporting cross-functional teams to integrate IAM solutions with cloud applications, aligning security measures with organizational goals and regulatory requirements. Whether automating workflows to boost operational efficiency or resolving access issues promptly, I am committed to enhancing enterprise security and compliance. If you’re looking for a detail-oriented IAM professional dedicated to driving secure, scalable, and compliant identity solutions, let’s connect!
• Administer and maintain Azure Active Directory (Azure AD) and Active Directory (AD) environments, managing secure user provisioning, group access, and Role-Based Access Control (RBAC). • Support identity governance using Courion (IGA platform) and Semperis, improving access management and AD recovery capabilities. • Automate onboarding and offboarding workflows by integrating Workday with IAM tools to streamline provisioning and reduce manual errors. • Collaborate with IT security, HR, and business stakeholders to align identity access policies with organizational objectives and risk controls. • Administer user accounts, licenses, and policies across Microsoft 365 and Teams Admin Center to support productivity and compliance. • Execute and maintain PowerShell scripts to automate user provisioning, group management, and access reviews. • Troubleshoot complex identity issues including MFA failures, directory sync errors, SSO configuration, and conditional access issues. • Participate in access reviews, support internal audits, and ensure adherence to organizational access control policies. Key Achievements: • Enhanced AD security and resiliency by supporting Semperis deployment for recovery and monitoring. • Improved access governance by standardizing provisioning workflows and reducing access-related incidents across departments.
• Delivered Tier 1 and Tier 2 technical support for hardware, software, and network issues to minimize downtime. • Managed onboarding/offboarding processes including account setup, access provisioning, and equipment allocation. • Configured desktops, laptops, and tablets, ensuring compliance with IT standards. • Assisted users with collaboration tools like Outlook and Microsoft Teams to improve team productivity. Key Achievements: • Improved onboarding workflows, reducing new hire setup time by 20%. • Maintained 99% system uptime through prompt troubleshooting. • Enhanced communication efficiency by supporting collaboration platforms.
As a Customer Service Advisor at Microsoft, I provided exceptional support and guidance to customers, helping them discover, enable, and fully utilize Microsoft devices and services. I ensured customers’ needs were met, resolved technical challenges, and delivered a seamless experience across various products and platforms. • Delivered expert support helping customers discover and optimize use of Microsoft devices and services across multiple platforms. • Diagnosed and escalated complex repair cases, maintaining high customer satisfaction. • Performed data backup and recovery, ensuring customer data safety. • Installed, configured, and maintained Windows OS and Office products, including on Mac devices for cross-platform compatibility. Key Achievements: • Reduced service wait times by 25% through streamlined troubleshooting workflows. • Supported Windows and Office installations on 500+ Windows devices, enhancing user experience. • Contributed to training material development, boosting team efficiency.
As a Service Desk Analyst at Memorial Sloan Kettering Cancer Center, I provided first and second-level support to over 20,000 end users, ensuring swift resolution of hardware, software, and network-related issues. My role was essential in maintaining the smooth operation of critical medical and IT systems, supporting healthcare professionals and staff in a fast-paced, high-stakes environment. • Provided Tier 1 and Tier 2 support to 20,000+ users, troubleshooting hardware, software, and network issues. • Supported mission-critical medical apps (Epic, Allscripts, EMR), ensuring zero downtime in healthcare operations. • Managed Active Directory and Microsoft Office support across Windows and Mac platforms. • Documented incidents and resolutions using Remedy ticketing system. Key Achievements: • Reduced incident resolution times by 30% through process improvements. • Enhanced user training materials, increasing self-service and reducing repeat issues.
As a Help Desk Analyst at New York Presbyterian Hospital, I provided essential IT support to medical staff across various systems and platforms, ensuring seamless operations in a healthcare setting. My role involved resolving technical issues efficiently to support patient care and hospital services. • Delivered frontline IT support for medical staff, handling accounts, passwords, and hospital-specific software issues. • Managed incident tracking in ServiceNow, improving issue resolution workflow. • Collaborated with IT teams to escalate complex problems and ensure timely resolution. Key Achievements: • Resolved 1,000+ support tickets within SLA, maintaining operational continuity. • Improved incident documentation, boosting team efficiency.