Istanbul, Türkiye
Customer service professional with over 6 years in retail. Experienced in management operations, driving sales, and customer support. Focused on issue resolution, maintaining store standards, and collaborating with team members. Fluent in both English and Turkish.
• Supervised and trained a team of 15 employees in delivering outstanding customer service and achieving sales targets. • Managed opening and closing procedures, including cash handling and security protocols. • Collaborated with the store manager to develop and implement visual merchandising strategies, and execute promotional events.
• Maintained accurate and organized records of cash transactions and conducting regular cash audits. • Monitored inventory levels, conducted stock audits, assisted in replenishing merchandise and meeting store standards. • Created and organized appealing product displays to improve customer engagement and increase sales performance.
• Ensured accurate and appealing presentation of store displays while maintaining inventory records. • Provided knowledgeable and professional guidance on product selection, fit, and style, enhancing the shopping experience. • Achieved sales targets through effective selling techniques, up-selling, and maintaining strong product knowledge.
• Gained proficiency in new software to custom order doors and windows for customers according to their needs and budget. • Cross trained across multiple departments, including millwork, cash and customer service desk for maximum efficiency. • Handled phone inquiries, processed refunds, tracked shipments, and created orders.