Medford, New Jersey, United States
Support internal customers of Sales and Service Enablement in the following ways: • Create and elevate reporting and analytics to monitor key departmental metrics • Collaborate with key stakeholders throughout the business to develop and document processes and enhancements • Create departmental communications and trainings that apply multiple adult learning preferences for retention • Conduct current state reviews and root cause analysis to identify areas of opportunity and/or create efficiencies • Manage multiple projects and initiatives
Supported Client Relations in the following ways: • Sorted and distributed departmental mail and streamlined the process to create efficiencies • Designed and maintained client-facing and intranet websites (Pulse) • Created, distributed, and analyzed internal and client surveys • Trained new hires on general departmental processes • Designed and distributed departmental communications
Designed meaningful, cohesive spaces in existing and new construction buildings within campus • Managed per project budgets ranging from $1k to $200k • Selected and sourced paint, fixtures, flooring, and furnishings • Selected and managed vendor relationships • Recruited and managed volunteer team of 10-20 people • Collaborated cross-functionally with multiple reporting lines and personality types
• Serve walk-in customers and answer phone • Provide consultations for events or special orders • Create classes and programs to broaden customer engagement • Maintain wholesale and supplier relationships • Prepare and file invoices and tax documents for accountant
Provided health & welfare and defined contribution benefits administration for clients • Answered participant questions in a call center environment • Built and maintained excellent client relationships • Developed communication materials (SPDs, open enrollment, ad hoc) • Performed compliance testing • Managed implementation and transition projects • Tested system implementations, enhancements, and /or upgrades • Created and maintained standard operating procedures and documentation database • Created and administered new hire and open enrollment training • Conducted goal setting and performance review for a team of 5-7 direct reports