Goodland, Florida, United States
Experienced Senior Manager with a demonstrated history of success in the logistics and supply chain industry. Skilled in Operations Management, Freight Transportation, Process Improvement, Lean Six Sigma, Inventory Control, Dispatching, Recruiting, Team Building and Business Development.
• Manage a team of Coverage Specialists & Customer Support Reps, which includes providing overall guidance and support, continuously evaluate performance, focusing on increased customer satisfaction, customer retention, and process improvement. • Build rapport, develop and maintain long-term relationships with customers. • Keep up with the latest industry developments, including market positioning of corporate competitors and research to develop a growth strategy focused both on financial gain and customer satisfaction. • Identify opportunities in target markets for my organization’s products and services. • Prepare status reports on goals and maintain records of sales, revenue, invoices etc.• Build rapport, develop and maintain long-term relationships with customers. • Keep up with the latest industry developments, including market positioning of corporate competitors and research to develop a growth strategy focused both on financial gain and customer satisfaction. • Identify opportunities in target markets for my organization’s products and services. • Prepare status reports on goals and maintain records of sales, revenue, invoices etc. • Provide objective assessment business operations and actionable tips to refine all aspects of the business. • Developed training schedules and curricula for onboarding new employees and continuous education for existing employees. • Wrote and published training manual/textbook of over 300 pages containing both broad industry knowledge as well as information specific to Ella Bay Logistics. • Created policies and procedures to guide each of the company's different departments. • Champion Safety and Efficiency in all activities & planning. • Lead by example, creating company culture, enforcing policies and ensuring compliance with procedures. • Maintain compliance and operational requirements: DOT regulations, shipping documentation, etc.
• Develop strategies and tactics and improves efforts to assist customers and mitigate issues. Adhere to and continually improved established customer service expectations and metrics while interacting with customers personally. • Develops and maintains economical and efficient private fleet. • Managed application functions that control routing, driver monitoring and tracking systems, payroll, productivity reporting, and other IT systems. • Maintain compliance and operational requirements: DOT regulations, shipping documentation, etc. • Manage transportation fleet and oversee driver regulations to include DOT compliance, controlled freight, maintenance logs, accident investigation & review, drug testing, and training. • Perform operational staff management and administrative duties, recruitment, new hire orientation, training, performance evaluation, development and disciplinary actions.
• Mix and serve alcoholic and non-alcoholic drinks, and take orders from customers. • Check customers' identification to confirm they are old enough to drink alcohol. • Greet customers, answer questions, and provide a pleasant drinking experience. • Offer suggestions for drinks and wines that pair well with food. • Collaborate with barbacks to restock and replenish the bar, and help with special events. • Adhere to all food and beverage regulations, and maintain proper alcohol handling and sanitation procedures.
• Responsible for providing leadership to a core team of associates. • Responsible for the receiving and replenishment of merchandise ensuring the sales floor is well presented and product is available for sale to the customer. • Responsible for supervising and directly participating in the loading of merchandise into customers’ vehicles as well as delivery of merchandise to customers’ homes. • Accountable for accuracy of receiving documents, and provides supervision over merchandise display and pricing operations. • Assist with supervising a team of hourly associates when the Store Manager is not present.
Responsible for coordinating and overseeing a wide variety of warehouse activities, including managing people for a shift or on a team basis to achieve customer and company objectives successfully. Additional responsibilities include: Participate in overseeing all warehouse functions including but not limited to labor management, shipping and receiving, inventory management, quality assurance and safety. Responsible for leading or supervising warehouse department and staff. Professionally trains and evaluates employee performance; recommends or initiates hiring, promotions, transfers or disciplinary actions. Measures work performance; compares results to objectives; takes corrective actions. Ensure optimal utilization of all warehouse resources, including but not limited to, space, equipment and people. Professionally communicates with customers; resolves issues as necessary. Assist in developing and maintaining the operational budget as required. Provide support and backup to the Operations Manager. Ensures the assigned facility is properly secured and maintained. Correctly interpret and enforce company policies and safety procedures. Assist other employees in the performance of their assigned duties when necessary.