Erie, Pennsylvania, United States
Dynamic, results-oriented professional with 24 years of leadership in higher education and additional experience in sales, customer service, and entrepreneurship. Recognized for creating innovative programs, managing complex projects, and building partnerships that drive measurable results. Skilled in contract negotiation, event production, and team development, with a proven ability to adapt strategies across industries. Brings a customer-first mindset, operational expertise, and a passion for inspiring people to achieve their potential. Core Competencies: *Project Management & Event Planning *Team Leadership, Mentorship & Training *Customer Service & Relationship Management *Budgeting & Contract Negotiation *Marketing, Sales & Business Development *Program Design & Engagement Strategies *Cross-Functional Collaboration *Problem-Solving & Process Improvement
*Assist pet parents in choosing premium holistic nutrition for their pets (food, treats and supplements) *Built and grew a customer base through online marketing, vendor events, and personalized service *Maintain tax and business records, manage inventory, sales, expenses, and giveaways. *Process credit card payments (square) during craft shows
*Scheduled appointments and dispensed medication *Assisted client with transferring out of bed, bathing/showering (transferring to shower chair) and dressing *Prepared meals (breakfast, lunch and dinner), cleaned house, did laundry and personal shopping for client *Took client to doctor’s appointments, bank and ran errands *Maintained paperwork for Veteran’s Aid & Attendance pension (payroll, medical expenses, etc.)
Thirty-One Gifts is about so much more than just a bag; it is family of individuals who share a passion for empowering and supporting women. Thirty-One comes from Proverbs 31 in the Bible, the story of the “virtuous woman.” I share and provide functional products that will help make customers lives easier every day. I love helping customers create a unique and personalized Birthday, Mother's Day, Holiday, etc. gift for a special person in their life.
*Quoted conduit material for customers, arranged freight, processed purchase orders and ordered production materials from vendors *Engaged with customers in a friendly and professional manner; answered incoming customer inquiries *Offered support and solutions to customers regarding damaged orders and shipping issues *Recorded all business transactions to customer database (quote log, ship sheet and production sheet)
Special Accomplishments: • Co-Chaired the Preview GU Committee for incoming freshmen; created a fifteen student member Preview GU Street Team to successfully transition new students • Created a six week signature program for freshmen, “Get Fired up and Engaged on Campus” • Led the planning and production of major concerts on campus; produced a joint concert with Edinboro University and Penn State Behrend at the Erie Insurance Arena (April 2012). Produced a joint concert with Edinboro University at the Erie Insurance Arena (April 2016) • Implemented and manage whentowork and gannontickets.com software Programming: • Assisted in developing and creating activities, events, and programs designed for the holistic development of students • Requested, reviewed, and processed contracts, rider, and certificates of insurance for special events • Published annual datebook/planner which involved soliciting dates for major events on campus for publication Management and Administration: • Provided vision and management for engage U (software platform to centralize and organize involvement opportunities for students) • Served as a liaison with Campus Labs/Engage for development, problem solving and maintenance of engage U • Maintained financial budget $300,000 • Supervised Associate Director responsible for Greek Life and Leadership Development Program, Secretary and two work study employees; led weekly staff planning sessions which emphasized communication • Advised Activities Programming Board and selected, trained and oversaw 11 - 16 student chairs • Delivered leadership and vision for an organization network of approximately 95 active student organizations, including organization registration, officer training and student organization advising • Organized the weekly front desk schedule and authorized payroll for 22 Front Desk Employees and Student Managers employed at the Waldron Campus Center
• Created syllabus for Gannon’s Core of Discovery Leadership Seminar • Introduced students to a three-dimensional model of leadership: Leaders, Followers and Situation • Instructed one to two sections each semester and class size averaged between 17 – 25 students • Foundation of course based on Kouzes and Posner’s “The Student Leadership Challenge: Five Practices for Becoming an Exemplary Leader” 2nd edition