Greater Dusseldorf Area
Bernd is an experienced manager and consultant with 32 years of experience in the IT service industry. His current focus is on the telecommunications, media, and energy & utilities sectors. He has specialized in IT outsourcing , IT business management and transformation projects. He led large outsourcing projects for well-known customers in the above-mentioned sectors and is experienced in managing and developing the business of national and international IT services and projects. These include both IT infrastructure and application-related services (application management and DevOps) with the involvement of near- and offshore services. He has a proven track record in managing large budgets and renewing complex, global IT service contracts, including the extension of a contract worth over 500 million euros and "turnarounds" of critical contract and project situations. He also has extensive experience in personnel management and controlling interdisciplinary teams of up to 250 professionals, even in complex matrix organizational structures.
Business- and IT-Management and business development of new and existing customers in the industry segments "Energy & Utilities", "Telecommunications, Media and Technology" and "Manufacturing", with a focus on IT services, IT strategy, and cross- and upgrade selling. - Customer management and business development for IT service and project activities - End-to-end responsibility for service delivery and operational excellence in the respective industries, across all levels (according to OSI model). - Implementation and management of IT services across all IT layers (planning, transformation and operation of applications and infrastructure). - Management of implementation and transformation projects. - Analysis of requirements and renewal of complex and global IT service and service contracts. - Management of a team of up to 200 experts. - P&L responsibility with revenue of over 300 million euros per year. - Transfer and control of IT service activities to near (Romania, Poland) and offshore regions (India). - Sales Management and Business Development - Contract Management, negotiations, and turn arounds
Management of a larger IT outsourcing project in the mobile telecommunication industry. - Management of a comprehensive IT outsourcing project for customers. - Responsibility for a team of up to 300 professionals - Scope of services: IT infrastructure, workplace environments, and BSS application management. - Planning and execution of complex releases of the entire IT stack. - P&L responsibility with annual revenue of over 100 million euros. - Team leadership and organization. - Contract renewal with innovative, business process-oriented compensation of more than 500 million euros. - Customer leadership up to the C-level.
Management in the IT services sector, particularly in the fields of applications and infrastructure in BSS for the telecommunications industry - Management and development of a team of 15 professionals. - Implementation of ITIL service standards and processes for incident, problem, and change management. - Management, negotiation, and design of Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and penalty clauses to secure service quality and minimize risks. - Management of contracts, including the design of SLAs and the implementation of KPIs to monitor and improve service performance. - Management of subcontractors and third-party providers to ensure consistent service quality. - Responsibility for the infrastructure and application layers in the BSS environment.
- Strategic consulting for companies in the fields of system integration and IT processes, aiming to increase efficiency and competitiveness - Focus on CRM and DWH systems, with planning, design and implementation of solutions - Process optimization - Management of a 15-person team of IT and business consultants - personnel development and project assignment, to maximize team performance - Project acquisition and P&L responsibility - Sales Management - Contract Management and negotiations
CRM, customer loyalty and outsourcing project management - Implementation of a customer service center for Microsoft Direct, including order processing, fulfillment with warehouse logistics, and customer service, to optimize customer care and support business growth. - Integration of IT and process outsourcing for a software provider, including personnel and asset handover, to improve efficiency and reduce costs. - Personnel management and responsibility
Localization, testing, and documentation of Microsoft Office products to ensure a user-friendly interface in various languages.