Bert Kwanten

Senior Manager Retail & Products | AI Agents & Assistants

Amsterdam, North Holland, Netherlands

About

Strategic technology leader with 10+ years of experience driving digital transformation across retail, insurance, and other industries. Combines deep technical fluency (AI, data platforms, analytics) with a structured consulting mindset and entrepreneurial drive. Proven ability to shape vision, align stakeholders, and lead cross-functional teams to deliver measurable business outcomes. Education: Aerospace Engineering, Delft University of Technology Business Foundations, University of Texas at Austin Certifications: Professional Scrum Product Owner I (PSPO I) Professional Scrum Product Owner II (PSPO II)

Experience

  • Senior Manager Retail & Products at IG&H
    Sep 2025 - Present · 10 mos

  • Ahold Delhaize (5 yrs)
    • Sr. Product Owner Commerce Data & AI
      Feb 2024 - Aug 2025 · 1 yr 7 mos

      Defined Commerce Data & AI strategy for the Merchandising & Sourcing departments. Established a commerce data team next to the ComGenius team to deliver a robust data platform, insights and GenAI capabilities.

    • Sr. Product Owner ComGenius
      Apr 2021 - Jan 2024 · 2 yrs 10 mos

      Creation of an AI Agent 'ComGenius' which automates commercial reporting and recommends commercial actions to category managers according to the 'human-in-the-loop' principle.

    • Lead Analyst - Insourcing Symphony RetailAI
      Sep 2020 - Mar 2021 · 7 mos

      Worked as a team lead and contributed hands-on to the insourcing of commercial analytics tools, previously delivered by EYC/Symphony Retail AI.

  • Freelance Data Strategy, Product & AI Consultant at WARP Consulting
    Jun 2015 - Oct 2020 · 5 yrs 5 mos

    2015 - 2017: Co-founded Aviliz, an online recruitment platform to directly connect hiring managers with quantitative freelance professionals, such as actuaries and data scientists. 2017 - 2020: Freelance data strategy, product & AI Consultant Customers: Nationale Nederlanden (insurance/claims handling), ASR (insurance/claims handling), Lely (manufacturing/warranty), VDL NedCar (manufacturing/assembly), Vrumona (FMCG/data strategy), Gemeente Oosterhout (Public/WMO), Experience Data (data & AI consulting), Alex van Groningen (teaching), Amsterdam Data Academy (teaching), Satsearch.co (startup).

  • Data Strategy, Product & AI Consultant (freelance) at Experience Data
    Jan 2017 - Sep 2020 · 3 yrs 9 mos

    Joined Experience Data as a freelancer in its early stages. Co-created the value proposition of the nascent consulting company, worked on business development and delivered several AI agents. We called it "artificial assistants" back then, referring to the 'human-in-the-loop' principle.

  • Nationale-Nederlanden (Den Haag, Zuid-Holland, Nederland)
    • Product Owner 'ILSA' (freelance)
      Jul 2018 - Aug 2020 · 2 yrs 2 mos

      Creation of an AI Agent 'ILSA' to improve accuracy and speed of the bodily injury claim handling process.

    • Consultant Data Driven Claims Operations (freelance)
      Aug 2019 - Jun 2020 · 11 mos

      Defined a data & AI strategy to optimize material claim handling processes.