Barcelona, Catalonia, Spain
About Me "I love it when a good plan comes together." Pragmatic Programme Lead and seasoned COO with over 20 years of international experience in SaaS, telecom, IT services, and customer experience. I view planning as a strategic enabler rather than a rigid doctrine, always keeping focus on the end-goal. Acting as an architect of sustainable frameworks, I design and implement service models that ensure long-term compliance and scalability without constant oversight. Recognized for P&L leadership, cost efficiency, and service excellence, I have successfully guided organizations from start-up to scale-up, and into maturity and expansion. My passion lies in service design, digital transformation, and operational resilience, consistently delivering growth and measurable value for both customers and stakeholders.
Overseeing all operational efforts, including Supply Chain, Customer Experience, IT, and Quality
Selecting, implementing & managing a Customer Experience Center for R&C End-users´ base Process design & definition of End-User Adoption framework Managing & Improving End-User Experience
Service & Process design & transformation Creation of Service Blueprints for Service Desk & On Site Services Defining & Implementing Shift Correct frameworks Managing SLA definition & compliance programs
Implementing Service Desk solutions across multiple locations & continents Framework definition & management of Service Recovery Programs