Chicago, Illinois, United States
Ambitious, team-oriented professional seeking to pursue a position that will exercise a high level of interpersonal communication skills and hospitality, for a company that champions professional development. Possesses a comprehensive background in client services for both the hospitality industry and advertising industry.
Responsible for maintaining all of the former assistant managerial duties while taking on new general manger responsibilities to ensure a well run and profitable neighborhood bar. • Responsible for curating a menu full of a variety of Beer options, as well as craft cocktails and non alcoholic options. • Responsible for purchasing Beer and liquor while staying within budget. • Maintained a strong relationship with all distribution representatives as well as sales representatives from beer and liquor companies. • Work closely with the owner on bar revenue as well as promotions. • Maintained a talented and loyal staff of 8-12 people, with very little employee turnover. • Responsible for booking and managing all private events both big and small. • Curated a monthly schedule for all employees. • Help maintain 4+ stars on both google reviews and yelp. • Developed a strong with relationship with those in the community to generate repeat clientele and high customer satisfaction.
Responsible for delivering a high level of customer satisfaction that has made Guthrie's Tavern one of the top neighborhood bars in the city of Chicago. • Managed anywhere from anywhere from 1-4 servers and 1-2 bartenders a shift. • Worked closely with the general manager on promotions, specials, and revenue. • Responsible for weekly inventory. • Created and hosted trivia nights for the bar. • Created and ran euchre league for the bar. • Well versed in Lightspeed Point of Sales. •SeveSafe Food Service Sanitation Manager Certified • Basset Certified • Food Allergen Certified
Responsible for delivering a high level of customer satisfaction to generate repeat clientele for one of Chicago’s top Irish pubs. • Managed anywhere from 1-4 servers and 1-2 barbacks/bartenders a shift. • Ensuring the bar is properly stocked and restocked to keep the bar up to code and well organized. • Prioritize and manage product placement of promoted/preferred vendors. • Responsible for checking inventory once a week. • Working closely with the general manager, as well as the client before and during parties/events. • Managerial duties on select evenings that involve: closing the bar, counting the register, reviewing sales, and reporting directly to the co-owner of the bar net sales of the evening. • Heavy involvement in the annual St. Patrick’s Day Party (set-up/clean-up/logistics/safety). • Well-versed in Micros Point of Sale (POS) system. • ServSafe Food Service Sanitation Manager Certified
• Deliver quality customer service in timely and friendly manner • Offering assistance to customers who are unsure of what they want to drink using my knowledge of beer, wine, and spirits. • Developed a great understanding for patron behavior, as well as what works and doesn’t work in the bar industry. • Develop and maintain a good rapport with customers to ensure they come back to the bar regularly. • Basset Certified
Responsible for assisting in production of concept through completion in film for any given client. • Executing client service at the highest level. • Working directly with clients to ensure their time at the office is a great experience (Delivering food, drinks, helping with paperwork, etc). • Maintaining organization within the office common areas and meeting rooms • Updating Salesforce data efficiently and in a timely manner. • Assisting in the organization and executing of productions, such as: research, concept development, storyboarding, filming/production coordination, and even serving as an extra in an advertisement.
Responsible for 10-15 campers between the ages of eight and twelve years old. • Created and maintained daily schedules for my campers. • Set a good example that campers were expected to follow. • Provided a pleasant and patient demeanor while working with the children. • Taught campers leadership skills by facilitating innovative activities focused on new experiences and challenges. • Encouraged campers to explore new areas of interest.