Singapore
Not all good technology feels good to use — and that is the gap I am interested in. I am a Year 2 Information Systems student at SMU, majoring in Product Development with a second major in Communication Management. I am interested in how tech and communication come together to create things that people actually understand. I enjoy turning ideas into something real, and I care a lot about building things that are not just functional, but meaningful. Still learning, still exploring, but always up for creating something that makes an impact.
My role as a recruitment consultant is all about connecting exceptional talent with exciting career opportunities. I thrive on sourcing candidates through various channels, from networking events to online platforms, and meticulously assessing their skills and aspirations. Building strong relationships is key; I enjoy understanding clients' needs deeply to present candidates who not only meet their requirements but also align culturally. Guiding candidates through the interview process and negotiating offers are rewarding aspects of my job. I take pride in facilitating successful matches that benefit both parties, shaping the future of organizations and individuals alike in the competitive job market.
As a call agent, I served as the frontline communicator between customers and the Health Promotion Board. My role involved handling a variety of inquiries, resolving issues, and providing assistance over the phone. This position honed my communication skills, teaching me how to listen actively, articulate clearly, and remain calm under pressure. Interacting with customers from diverse backgrounds allowed me to develop empathy and patience. Each call presented a unique challenge, requiring quick thinking and problem-solving abilities. Over time, I became adept at navigating through complex situations and finding effective solutions, which significantly enhanced my decision-making skills. Moreover, being a call agent exposed me to various aspects of the company's operations, giving me a comprehensive understanding of its products, services, and processes. This firsthand experience not only broadened my knowledge base but also instilled a sense of ownership and accountability in delivering exceptional customer service. Overall, my role as a call agent served as a valuable learning experience, equipping me with invaluable communication, problem-solving, and customer service skills that are applicable in various aspects of my personal and professional life.