Bernhard Stockinger

the journey is the reward

Austria

About

Experience

  • A1 Telekom Austria AG (16 yrs 5 mos)
    • Service Manager
      Feb 2017 - Present · 9 yrs 5 mos

    • Leitung Business Service Management
      Jul 2011 - Present · 15 yrs

      Business Service Management bedeutet Business Enablement in der "run" Phase. Hauptaugenmerk Business-Process-Management, Continual-Service-Improvement, Complaint-Management, Relationship-Management, Service-Level-Management - IT-Servicemanagement. Unter Berücksichtigung marktüblicher best practice (ITIL, SOA, COBIT, ISO, QM usw.) und Methoden (PDCA, RACI, CMMI, Six Sigma, 7-Step Improvement Process, usw.).

    • Customer Service / Head of Service Management
      Feb 2010 - Jul 2011 · 1 yr 6 mos