Bernd Walter, PMP®

Service Manager @ Infosys | IT Service Management, IT Strategy

Stuttgart Region

About

At Infosys, the team focuses on shaping the future of automotive technology while managing Data Center, Network, and Workplace Services for Mercedes Cars. With over three years of experience in this role, the team ensures operational efficiency and strategic alignment of IT services to meet organizational goals. With a Project Management Professional (PMP)® certification and a strong foundation in teamwork, contract management, and Infrastruktur, the team excels in delivering IT service management and crafting innovative IT strategies. Their work reflects a commitment to creating solutions that align technology with user needs, fostering progress in the evolving automotive landscape.

Experience

  • Service Manager at Infosys
    Oct 2022 - Present · 3 yrs 9 mos

    working with Mercedes Cars to shape the future of automotive. managing the 3 main IT domains (Data Center, Network and Workplace Services) for Mercedes Cars. • Increased customer satisfaction by streamline and continuous improvement in IT service delivery processes. • Led cross-functional teams in executing complex infrastructure delivery, resulting in overall performance and stability of the IT infrastructure. • Served as a trusted advisor to stakeholders by providing expert guidance on technology solutions that align with business requirements and objectives.

  • Senior Project Manager at HOMAG
    Nov 2014 - Sep 2022 · 7 yrs 11 mos

    Executing professional project management to deliver integrated solutions for production in the woodworking industry for the European and APJ market. • Led cross-functional teams for successful project delivery within scope, schedule and budget • Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals. • Optimized resource allocation by closely monitoring project progress and adjusting team assignments as needed. • Mentored junior project managers and team members to enhance their skills and career growth.

  • Transformation Manager at HP Enterprise Services
    Sep 2011 - Oct 2014 · 3 yrs 2 mos

    Transforming customers IT infrastructure in client hardware (HW), software (SW) and processes to: reduce complexity and reduce the number of items to be supported, introduce catalogue and products lifecycle resulting in more efficient delivery costs. Bestshoring of the client support services.

  • HP (Stuttgart Area, Germany)
    • Project Manager HP Software
      Jul 2008 - Aug 2011 · 3 yrs 2 mos

      Transforming customers IT by using HP Software business technology optimization (BTO) tools. • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organisational goals. • Planned, designed, and scheduled phases for large projects. • Negotiated contracts with vendors for cost-effective procurement of services essential for successful project completion. • Conducted regular status meetings for clear communication of progress updates, risk assessments, and action items among team members. • Optimized resource allocation, maximizing team productivity while minimizing costs associated with overtime and underutilization. • Improved client satisfaction by delivering high-quality project outcomes within budget and on schedule.

    • Project Manager Global Telecom
      Jul 2006 - Jul 2008 · 2 yrs 1 mo

      Supporting the global HP IT Transformation program to standardize and centralize the entire internal IT. Managing key IT innovation and global relocation projects. • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals. • Monitored project performance to identify areas of improvement and make adjustments. • Coordinated with cross-functional teams to resolve project issues and mitigate risks.

    • Project Manager Outsourcing
      Jun 2002 - Jun 2006 · 4 yrs 1 mo

      Managing new business integrations projects related to mergers, acquisition and outsourcing deals. • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track. • Coordinated with cross-functional teams to resolve project issues and mitigate risks. • Proved successful working within tight deadlines and a fast-paced environment.

  • Sales . IT Inhouse Consultant at enbw
    Nov 1998 - Apr 2000 · 1 yr 6 mos

    Supporting the fast-growing sales organization in regard to basic IT services. Delivery new building IT infrastructure across Europe. • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for internal clients. • Managed client relationships through regular check-ins and updates on project progress. • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.