Styria, Austria
Hi there, welcome to my profile and thanks for checking it out :) I've already a lot of experience in 1st & 2nd level Support, IT dispatching, team and project management. Through the many international customers I have already supported and the different IT systems I've seen I was able to deepen and expand my previous IT know-how. I am particularly attracted by the varied, exciting and challanging IT tasks. Through the position as Technical Lead, I was also able to acquire some knowledge in the area of project work, project management and process design. Cheers and have a great day! Bernd
- Installation and configuration of Data Protection Server and associated components - Monitoring, Administration, and Maintenance of CommVault Backup Environment (Linux and Windows) - Configuration and Installation of Backup Agents on requested Server (Linux and Windows) - Advanced Knowledge of CommVault Backup Solution - Troubleshooting of Backup related issues eg. SAP Sybase Database, SQL Database or other Agent Backups - Performing Disaster Recovery Test - Maintenance, Installation and Administration of Network related Devices (Cisco Firewall, Cisco Switching, Fortinet) - Maintenance and Administration of VMWare Infrastructure and Server
- Interface between custerm project teams, internal project teams and support team. - Ensure that requirements from customer projects are implemented quickly and efficiently. - Knowledge transfer and maintenance of the knowledge base, its development and implementation. - Training of support staff. (Training on the job) - Planning, creation, monitoring and adaptation of processes.
- Classify and systematically process requests forwarded by First Level Support. - Forwarding of problems that can't be solved to responsible third level support - Interface function between the First Level Support and the other departments in the company - Maintaining knowledge databases that contain solutions to common problems - Quality management - Coaching/Training new employees
- Immediate classification of customer inquiries - Classification of whether a problem can be solved directly or if it must be forwarded to a specialist - In case of forwarding: creation of meaningful support tickets - Error analysis and troubleshooting - Communication with employees and customers