Brussels Metropolitan Area
Customer minded and quality focused Senior Project Manager with over 24 years of experience leading cross-functional projects. Nominated by the customs clearance department to manage integration and strategic projects, developing new systems and driving process redesign. Setup a business architect team for the European clearance ART (Agile Release Train). Managed cross-functional projects from system design to implementation. Committed to continuous improvement. Energised by results, customer satisfaction, collaborative environment and service improvements.
Within the EMEA Central Engineering team, responsible for project management, business architecture and advisory activities, dedicated to regulatory compliance and standardization. Appointed by the customs clearance department to the integration project of FedEx and TNT, and the strategic cross-functional processes and solutions.
Implementated new systems and processes for the EU customs clearance department. Led the EU safety and security project covering system and processes design until implementation to comply with emerging legislation. Instructed operational & admin users across Europe. Led the EU customer experience strategy project, hosting workshops and aligning with all stakeholders. Coordinated the global standard operations manual for European customs clearance. Supported productivity optimisation with development of multiple applications.