Guadalajara, Jalisco, Mexico
* Provide detailed feedback on Jive Media apps and processes. * Maintain a strong team environment. * Work with Bitcoin and Crypto apps for functionality. * Develop business opportunities.
* Authored a book called Re-think for sale on Amazon, Google, Apple iBooks, and Kindle. * Currently working on books called “Love Is” and “Life is Joy”. I am currently working on the Leadership chapter. * Designated as a best-seller product by Xulon press and their sales representative.
* Managed a deal with Cafe Rey to sell the product in all of the Dominican Republic. * Maintained relations with company and vendors. * Personaly tried and certified the product as eco-friendly and compatible with most markets. * Established strong business relationships with the Cafe Rey team in Costa Rica.
* Managed the processing and delivery of Customer Service Excellence at all levels with Fortune 500 companies, the US Government, the US Military, and with new customers. * Created and processed purchase orders, including the creation of RFQs, adding new products, and managing my area of responsibility within 17 US states and Puerto Rico. * Resolved customer inquiries to ensure the successful delivery of pertinent information to customers and team members to empower the best solution(s). * Established the best forms of collaboration, communication, and technology with current and future customers to ensure high quality results. * Evaluated customer feedback to establish best practices and ensure the continuous growth of the company through the addition of new customers. Providing exceptional service to existing ones as a method of improving results, revenue, and processes.
* Supported the development of online training programs to meet and exceed company learning needs. * Managed training for a detail-oriented Executive's learning and companywide learning initiatives.