Istanbul, Türkiye
-Providing L2/L3 level support for network, system, and security infrastructure, including advanced troubleshooting and escalation handling. -Administration of enterprise firewall, proxy, IPS, switching, and load balancer infrastructures. -Management of Network Access Control (NAC) systems to enforce endpoint compliance and secure access policies. -Execution of data center operations: rack & cabinet management, new server deployments, firmware patching, and hardware lifecycle management. -Windows Server (2016/2019) administration including Active Directory, DNS, DHCP, and Group Policy. -Virtualization platform management with clustering and high availability configuration. -Patch management and deployment of enterprise applications and operating systems. -Backup & Recovery administration using enterprise solutions, SAN/NAS storage systems, and disaster recovery test management. -Messaging & Email Security administration, including Exchange, secure email gateways, archiving, and compliance solutions. -Project Management: Coordination of IT infrastructure projects, vendor communication, procurement processes, and cross-team collaboration. -Application of ITIL practices in incident, problem, and change management processes to ensure service continuity and operational efficiency.
• Delivered helpdesk support, resolving technical issues for bank staff across multiple channels, in accordance with IT procedures and security protocols. • Managed and maintained ManageEngine systems, including system upgrades, SCCM agent deployment, and ensuring system compliance and performance. • Led End of Day (EOD) and End of Year (EOY) operations, overseeing system shutdowns, data integrity checks, backup processes, and Windows system updates. • Administered Group Policy configurations, Active Directory management, optimizing system security, user management, and Windows environment control. • Diagnosed and resolved Windows system issues, ensuring smooth and efficient operation of user environments. • Contributed to IT project management, supporting planning, execution, and delivery of IT initiatives, following Agile methodologies. • Assisted in IT procurement, managing vendor relations, purchase requests, and ensuring cost-efficient acquisitions. • Managed network optimization, including switch port management, VLAN configurations, and NAC systems, ensuring optimal network performance. • Executed physical tape operations and data center management, ensuring secure data storage and retrieval. • Contributed to risk management by identifying and mitigating potential IT-related risks, enhancing overall security.
I supported business growth by managing sales operations, coordinating projects, and utilizing SAP for strategic planning and efficiency.
I led a team to improve inventory control and customer satisfaction while strengthening my leadership and communication skills.
As an intern at Dokuz Yazılım, I gained hands-on experience in marketplace integrations, virtual POS integrations, and social media marketing. I worked on synchronizing data, managing products, and processing orders across various e-commerce platforms. I also supported online payment system integrations, ensuring secure transactions, and contributed to managing and strategizing social media campaigns. This internship provided me with a comprehensive understanding of how a software company operates and the processes involved in software development.
During my tenure at Simge Alyans, My responsibilities included assisting customers with their purchases, offering product recommendations, and ensuring a positive shopping experience. Furthermore, I played a key role in maintaining a well-organized and visually appealing store environment, which significantly contributed to increased sales and customer satisfaction.