İzmir, İzmir, Türkiye
Dynamic International Relations graduate with experience in aviation operations and customer service. Skilled in handling complex cases, ensuring regulatory compliance, and managing cross-functional coordination. Adept at problem-solving and communication in multicultural environments. Seeking opportunities in international organizations, diplomacy, or global corporate strategy. Havacılık operasyonları ve müşteri hizmetleri alanında deneyim sahibi Uluslararası İlişkiler mezunu. Karmaşık süreçleri yönetme, mevzuata uyumu sağlama ve departmanlar arası koordinasyonu gerçekleştirme konusunda yetkin. Çok kültürlü ortamlarda problem çözme ve iletişim becerileri güçlü. Uluslararası kuruluşlar, diplomasi veya global şirketlerde strateji alanında kariyer hedeflemekteyim
• Managing passengers’ lost, delayed, and damaged baggage cases in accordance with IATA rules and the Montreal Convention. • Preparing compensation calculations and reports based on official aviation procedures. • Communicating with international passengers via email and phone in English. • Cooperating with airport operations teams to ensure accurate baggage tracking. • Handling stressful and high-pressure situations while maintaining customer satisfaction.
• Assisting passengers with reservations, ticketing, schedule changes, and general inquiries. • Providing accurate information while maintaining compliance with airline procedures. • Managing difficult passenger interactions with professionalism and empathy. • Working efficiently in a fast-paced, high-volume environment.