İzmir, Türkiye
Experienced in Amazon case management, SEO, product listing, brand registry, FBA reimbursement, vendor recovery and FBA shipments. Proficient in effective issue resolution, operational enhancement, and adept at collaborative teamwork. Dedicated to staying updated on e-commerce trends for ongoing growth.
Strategic Leadership & Business Development: Define the overall strategy for Vendor Recovery and Marketplace Solutions, driving sustainable growth and new revenue opportunities through advanced data analytics and project management. Advanced Data & Process Analysis: Translate complex Amazon Vendor Central and Seller Central data into actionable insights that increase profitability and boost recovery success rates. Cross-Department & Client Coordination: Foster seamless communication between departments and a global client portfolio to ensure smooth operations and exceptional customer satisfaction. Team Management & Mentorship: Lead and develop a multidisciplinary team, cultivating a high-performance, results-driven culture with a focus on innovation and efficiency. Project & Process Optimization: Oversee multi-million-dollar vendor recovery claims while designing scalable, automation-friendly business models for marketplace solutions.
Vendor Recovery Process Management: Managing end-to-end vendor recovery claims for all clients on the Amazon platform. Amazon Claims Expertise: Successfully tracking and resolving missing and incorrect vendor payment claims. Amazon Know-How Development: Leveraging in-depth knowledge of Amazon's internal processes to create client-specific strategies. Collections Optimization: Improving recovery success rates by combining automated and manual processes on Amazon Vendor Central. System Issue Resolution: Identifying and addressing systemic issues using Amazon API and data reporting tools. Policy Compliance: Developing claims processes aligned with Amazon policies to enhance approval rates. Amazon Operations Expertise: Bridging the gap between seller and vendor operations to simplify complex processes. Proactive Process Management: Analyzing Amazon algorithms and operational structures to implement preventive strategies.
Leading recovery efforts that consistently generate over $10,000,000 monthly, helping clients recover losses and improve their overall financial health. Proficient in Vendor Central, ensuring that processes run efficiently and without issues. Skilled at fostering dynamic, trust-based relationships with clients, maintaining clear and open communication. Experienced in team and client relationship management, working to ensure effective coordination between staff and partners. Knowledgeable in financial analysis and reporting, supporting
Monitored vessel schedules and coordinated ship tracking Communicated with agents and terminal staff for operational updates Calculated demurrage and detention costs to optimize logistics efficiency Assisted in cargo handling and documentation process
Managed front desk operations during night shifts, ensuring smooth guest experiences Handled late check-ins, early check-outs, and special guest requests Oversaw security and emergency procedures to maintain hotel safety Reconciled daily transactions and prepared financial reports for management Coordinated with housekeeping and maintenance teams to resolve guest concerns