Munich, Bavaria, Germany
Automation and AI professional with 4+ years of full-time experience across workflow automation, product management, and internal process optimization. Experienced in building end-to-end automations using no-code/low-code tools, APIs, webhooks, AI/LLM tools, and internal platforms. Strong background in stakeholder management, process analysis, product operations, and data-driven decision-making, with proven impact across Product, Operations, Research, Sales, Legal, RevOps, Finance, and Customer Experience teams.
-Owned end-to-end company-wide automation initiatives, from intake and prioritization to implementation, rollout, monitoring, and continuous optimization. -Implemented 50+ workflow automations across Research, Product, Sales, Legal, RevOps, PanelOps, Finance, and Design using Zapier, Slack, ClickUp, HubSpot, Google Apps Script, and OpenAI-based tools, saving an estimated 650 hours per month. -Established a ClickUp-based automation intake and prioritization model, aligning ideas with urgency, impact, effort, and company strategy while acting as the main stakeholder contact. -Built advanced cross-tool integrations using APIs, webhooks, and data mapping/transformation logic, and improved reliability through logging, alerts, retries, fallback paths, documentation, and ongoing maintenance. -Improved survey operations and data quality assurance through proactive monitoring automations, including high-dropout alerts and workflows supporting quality filter recommendations from uploaded survey files. -Drove internal adoption of automation and AI through biweekly training sessions, hands-on enablement, recorded materials, Slack how-to content, follow-up support, and all-hands presentations.
-Analyzed and validated user-submitted feature requests and prioritized the product backlog in accordance with business objectives. Redesigned idea submission forms to capture core user problems, urgency, and business impact more effectively. -Improved product performance by identifying underutilized features through Mixpanel. Implemented automated alerts and weekly reports to monitor feature usage trends. -Increased efficiency by automating workflows with Zapier, ChatGPT, Slack, ClickUp, and more. This included automating weekly app store review analysis, QA testing assistance, and other internal processes.
-Digital Product Manager for Yapı Kredi's Mobile and Internet Banking, for 10 million active users -Managed successful projects in money transfers and payments domains of the digital channels -Managed end-to-end product development process (Ios & Android, website) collaborating closely with stakeholders (IT, business partners, designers) -Created product requirements and user stories that aligned with business objectives and customer needs -Developed product features and services that targeted conversion, growth, retention, and usability to enhance overall product performance -Designed and optimized customer journeys for existing and new product features, leveraging performance analysis to enhance user experience -Performed User Acceptance Tests to ensure high product quality before deployment -Analyzed and reported on KPIs for Yapı Kredi's mobile and internet banking platforms -Conducted regular benchmark and competitor research to inform product strategy and ensure competitiveness in the market -Managed App's content on both the App Store and Google Play, ensuring high visibility and an engaging UX -Collaborated with the marketing team to support push notification campaigns and A/B tests, driving increased user engagement
-Completed a three-month Management Trainee program at Yapı ve Kredi Bank and Koç University, covering Financial Accounting, Financial Management, Macroeconomics, Marketing Management, Portfolio Management, Strategic Thinking Under Uncertainty -Secured first place in the final project of the Management Trainee program