Greater Istanbul
Took part in the 'Process Quality' and 'Final Quality' teams within the Baykar Quality Management System Department. (7 months, full time) •Conducted nonconformity analysis for AKINCI and TB3 projects, initiated corrective actions, and ensured the implementation of corrective measures. •Performed final quality control inspections on aircraft prepared for delivery in collaboration with the Final Quality Control team. •Conducted root cause analyses of nonconformities using methodologies such as 5 Whys Analysis, Fishbone Diagram, and Fault Tree Analysis. •Monitored 8D problem-solving processes to eliminate chronic issues in production quality. •Researched and proposed new methods and technologies for process improvement, and developed process flowcharts. •Prepared training presentations and employee handbooks for existing quality control methods. Analyzed field and customer feedback, tracked the implementation of improvement actions, and reported findings to senior management. •Updated existing control plans based on field and customer feedback, and created corresponding instructions and forms. Supported the department by actively contributing to these tasks and projects.
Took part in the Internal Communications team within Baykar's Corporate Communications Department. (5 months, full time) -Planning and organizing activities aimed at internal and external target audiences, -Planning and organizing internal communication events, -Creating, updating, and managing content for internal and external communication materials (e.g., corporate presentations), -Coordinating brochures, printed materials, and promotional items, -Actively participating in supplier meetings, design processes, and procurement activities, -Coordinating with the graphic design unit regarding design processes and following up on these processes, -Ensuring effective interdepartmental communication and coordination, -Organizing procurement and design processes related to e-commerce products. Supported the department by actively contributing to these tasks and projects.
Retail Customer Segmentation •Collection, cleansing, and preparation of customer data for analysis. •Application of LRFM analysis on customer data to calculate LRFM scores. •Implementation of appropriate clustering on the obtained dataset, and observation of different customer segments' product preferences, trends, and choices. •Application of a suitable experimental design method to conduct a more detailed analysis of customer shopping habits. •Determination of specific marketing strategies for each customer segment and the creation of personalized marketing strategies to enhance customer satisfaction.
•An internship was completed in the Warehouse Management subunit of the Logistics department in the Production department. •Tracking of the bus assembly-manufacturing process was conducted for the company. •Observations were made in assembly-manufacturing sections and various warehouses (Storage/Inventory) to identify areas needing improvement. •A time study was conducted in these areas, and the data collected were analyzed using Microsoft Excel to identify opportunities for increasing efficiency and reducing time losses in the business processes. •The average durations of the tasks studied in the time study were calculated, and a digitalization and automation project was supported by preparing a simulation using Microsoft Excel to implement in various warehouses within the factory. •Ensured the ergonomic and occupational health and safety assessment of the shipment warehouse and the assembly area, identified areas for improvement, and provided solution proposals.