Portland, Oregon, United States
Deep experience translating business needs into technology solutions and managing customer relationships.
Leading team of Sr. Product Managers and Program Managers building new Customer Experiences for Amazon's marketplace to support Buy Online Pickup In Store (BOPIS) for 3rd Party Sellers and new Seller Tools to support Location-Level inventory and fulfillment for national delivery.
Led team of 6 Product Managers to create a number of Associate Experiences from using AI to improve night team's restocking efficiency, to sunsetting legacy systems, to creating a mobile experience for store leader's metrics to get them out from behind desks from spending hours running reports to spending 2+ hours more per day on the sales floor working with associates.
Built associate experiences for Kroger Pickup managers to manage capacity and for store associates to prioritize serving customers when they arrived curbside to pickup their orders. Products increased pickup capacity at stores by 20% and reduced wait times from an average of 50% from 8 minutes to <4 minutes.
CrowdStreet is the premium provider of online commercial real estate investment marketplace, technology and professional services that connects successful investors and CRE firms in order to maximize wealth. Investors can directly access institutional-quality commercial real estate offerings through CrowdStreet’s marketplace. For CRE developers and operators, CrowdStreet Connect provides a platform to manage investors and investments, and to raise capital to grow their business. For more information at www.crowdstreet.com
Led Product Management for industry-leading Curriculum Mapping solution for K-12 schools. Revamped SaaS product for enterprise (large-district) scale implementation. Cross-functional release coordination with Engineering, Marketing, Sales, and Customer Success; helping grow revenues from $4 million to $11 million in ARR.
Managed two channel portfolios and consult with 250 clients and $1M in annual recurring revenue across SE Asia and the U.S. Included providing both online and on-site training for faculty groups from 1 - 1000 educators, developing new professional development offerings and leading multi-day workshops on numerous curriculum topics including standards-based planning, assessment, backwards design (UbD) and managing curriculum development and revision in schools and districts.
Managed unit in New Delhi, India and coordinated K-12 and college content projects with clients, developers and contractors supervising 2 Project Managers and 30 staff in New Delhi, India.
Managed lifecycle of internal software development projects from cost-benefit analysis, to requirements definition, project scope and implementation.
Led cross-functional teams across all levels of the organization to create a new business unit in New Delhi, India. Managed team of 12 content developers in India.