Benoist Courtoisier

Digital Workplace Manager chez Hermes

Montgeron, Île-de-France, France

About

• Leading the Digital Workplace Offering (Identity, End Point, Productivity, Telephony and Collaboration, Support) • Animate and Manage 300 FTE approx. around the globe • Create and Manage 0365 COE (incl Power Platform) • Responsible for the identity and IAM Strategy (AD, Azure AD, semperis) • Manage the M&A process for SUEZ Groupe • Manage the Support and Helpdesk • Drive Roadmap and Special project (ex : Veolia Carve Out, Information barrier) • Provides overall direction, guidance, and definition of SUEZ Digital Workplace strategy • Create and maintain overall DWP Service guidelines, process design, and engineering for the company’s Digital Workplace across the globe. • Develop and execute disaster procedures, crisis process • Responsible for the establishment and continuous improvement of systems and processes to track and maintain global hardware policy, usage profiles, roadmaps, and associated programs and services. • Work with leadership / HR Business to educate, understand, and influence the technical direction associated with Digital Workplace Services. • Establish and maintain collaborative relationships with key IT service providers to manage and optimize the services and support necessary to ensure services are meeting the needs of our end users • Provide technical expertise/strategy in the facilitation of Digital Workplace Requests for Proposals (RFP). • Plan future Digital Workplace strategies on a 3 year look ahead basis, including recommendation of new and emerging technologies where appropriate.

Experience

  • Digital Workplace Manager at Hermès
    May 2024 - Present · 2 yrs 3 mos

  • Directeur Workplace Group Suez at SUEZ
    Oct 2020 - Sep 2024 · 4 yrs

  • Director IT Advisory at Avanade
    Sep 2018 - Oct 2020 · 2 yrs 2 mos

    Accompagner les entreprises dans leur programme de transformation numérique Proposer de manière créative des offres personnalisées autour du Modern Workplace Évangéliser, participer et / ou animer des workshop autour des outils de collaborations, les nouvelles technologies et les nouvelles tendances Aider les entreprises à tirer parti des investissements dans les plateformes et les applications de poste de travail modernes en repensant l'expérience des employés à l'aide de l'intelligence artificielle

  • Senior Manager at Accenture France
    2007 - Sep 2018 · 11 yrs 9 mos

    Senior Manager Infrastructure and Digital workplace in Accenture with 20 years of experience in Technology Consulting. Deep expertise in IT Infrastructure and Transformation. Strong experience as program manager for large Digital Workplace or Infrastructure program: ● Leading the Digital Workplace Entity for Gallia Region ● Managed the partner ecosystem for IS (Amazon, google and Microsoft), ● Business development ● Extensive experiences as a Delivery and Solution Architect for Infrastructure (hybrid Cloud, IAAS, PAAS) and Workplace programs in different industries (Resources, Insurance, Retail, and Products.) involving various technologies and complex sourcing model around Client Resources. ● Develop Internal skills, animate community ● Advice CTO & C-Level ● Manage delivery excellence (quality of deliverables, P&L...) Solution Architect & Program management of innovation projects around the Cloud transformation and Digital Workplace: ● Workplace Transformation (new way of work, Virtualization, automation, sourcing), ● Productivity & Collaboration (Office 365 Program, Skype for Business) ● Infrastructure & Cloud Migration (outsourcing, Automation, Cloud, consolidation and standardization), ● Refine the organization ● Cost optimization (organization, OPEX, sourcing...)


  • Technical Account Manager at Econocom
    Jan 2006 - Feb 2007 · 1 yr 2 mos

    Technical Account Manager in charge of the implemntation and the management of an IT asset Management Software.