Greater Toronto Area, Canada
Financial independence is a decision, not a dream. Financial literacy and education are one of least taught skills in our lives. It shocks me everyday how few people understand proper money management. I've made it my personal mission to help educate as many people as I can. Entrepreneurship is never easy, but it is definitely the most rewarding! Outside my full time job I operate a financial brokerage focusing on teaching fundamental financial education and providing financial solutions. In my spare time, I am a die-hard Toronto Maple Leafs fan, a fitness junkie and an avid player of video games.
Every day, I speak to over 70 customers in both English and French to assist them with their day-to-day banking needs. I am accountable for providing nothing less than LEGENDARY customer service and meeting my metrics set by the organization. I answer customer inquiries and provide technical support through online and mobile coaching. I provide need-based advice that generates revenue for the bank and allows customers to benefit from our banking services. I achieve a daily sales goals of over $900 and handle my calls efficiently to show my customers an exceptional experience and increase business for the bank. Being a Bilingual French Specialist, I play an important role for the diversity of TD Canada Trust and provide a service that is recognized and respected by my colleagues and teammates.
I spent my summer leading a pop-up shop activation in the heart of downtown Montreal. This involved organizing logistics including location, accommodations, and scheduling. I had the opportunity to reach out to multiple potential sponsors and partners for the activation including Two Bears Iced Coffee and 1642 Cola. During our time in Montreal, I had the responsibility of recruiting and managing a promotional team of over 20 people who were given the responsibility to distribute over 25,000 flyers and collect over 1,000 emails for the company list. We received over 1,000 store visits and Montreal jumped from the 4th highest city to becoe the 2nd highest city in sales. On the side, I was the Twitter Account Manager, creating daily content. When funding stopped at the beginning of July, I reviewed the Twitter strategy and through the new strategy I doubled follower engagement and increased followers daily through organic growth.