Allen, Texas, United States
Learning and Development Leader: Training Vice President, Sr. Training Director Experienced in Leadership, IT, and Telecommunications Training including operational, product and budget management. Proven Revenue Producer with expertise in Learning Strategies, Training Delivery, Instructional Design, Training Course Development, Certification Exam Development, Learning Evaluation, and Change Management. Known for producing results aligned with corporate goals and objectives through high-impact, blended learning programs and training solutions. Adept at building global teams and partnerships. Builds and leverages strategic relationships and optimizes training and business processes, enabling workforce and channel competency and readiness through training programs and learning solutions. Specialties: Global Training Leadership and Management Strategic Planning and Execution Learning and Development Strategy Budget and P&L Management Curriculum Design, Course Development Training Delivery: Virtual, Classroom, eLearning, Multi-Media Training Portfolio Product Management Talent Development, Coaching, Mentoring Direct and Remote Team Management Instructional Design Blended Learning Solutions Performance Consulting Program Management Training Product Management Channel Enablement Outsourcing and Training Partnerships CxO Level Communication Contract Negotiation Vendor Management Influencing, Relationship Building Global Training Operations and Marketing Global Process Optimization Quality, Employee and Customer Satisfaction Programs Change Management
World Wide Portfolio Management at HP Education Services Curriculum Development Strategy and Process Optimization Learning Partner Contract Development NPI and NSI
Vice President Training and Development • As product-line owner, developed product strategies, roadmaps, product portfolio lifecycle, P&L, pricing, and launch for multi-million dollar training business including security, networking, unified communications, and mobile applications product lines. • Created comprehensive marketing plans including social media, conducted competitive analyses and provided tools, training and consultation for sales and support teams. • Qualified, conducted contract negotiation and closed on new training outsourcing business opportunities. • Developed and managed outsource vendor relationships and created outsourcing business processes. Successfully marketed and grew each as a profitable product-line. VP Course Design and Development • Managed local and remote curriculum design teams to develop blended learning solutions for proprietary and vendor product lines for technical, sales, and professional development audiences • Teams successfully developed for all delivery media including virtual, eLearning, and instructor led classes, receiving multiple awards from industry and professional associations
Directed training delivery departments for multi-location centers across North America as defined by vendor agreements ensuring class, course and lab availability consistent with customer demand and service level requirements. Managed employee and contract instructor groups for virtual and classroom training including financial planning and scheduling to ensure maximum utilization of resources and profitability. Directed award-winning multi-media eLearning and mLearning course development group.
Drove strategic planning, development and leadership for global course development team of 75+ employees in diverse technical product areas including networking, mobility, wireless, and unified communications for audiences including resellers and employees. Developed all Enterprise product courses and certification exams. Delivered blended learning solutions in eLearning, virtual, and instructor-led formats Drove product development for annual revenue of $70M+
Managed full-time staff of 200+ employees in centers across North American to produce technical publications and training curriculum for Nortel Enterprise products and solutions within and under budget of $15M. Documentation and Curriculum covered 4 major Nortel product portfolios and 200+ documents with quarterly updates driven by product launches. • Multi-year recipient of Nortel President’s Award for creating a workforce transformation program to drive employee development to support voice and data convergence • Optimized design processes to reduce cycle time and ensure global quality standards compliance • Introduced eLearning training offerings to increase availability of training products on a world-wide basis • Established electronic technical documentation for faster distribution and decreased printing/shipping costs • Implemented course design testing, standards and certification testing program • Created division’s employee engagement plan and improved employee satisfaction ratings by 15% in first year, exceeding overall corporate ratings
Ensured implementation of training products in global markets, managing training pricing and marketing activities, quality programs, customer and employee satisfaction programs/reporting. Managed logistics for printing and distribution of training materials across North America. • Recipient of Manager of the Year award • Established Marketing Communications department for pricing, customer events, trade shows, marketing bulletins, and web-based course catalogs to build Channel Partner Relationships • Implemented level 2 and 3 surveys for learning evaluation and automated data collection and reporting to improve speed of information availability and decreased staffing requirements • Managed printing vendor and negotiated multi-year, multi-million dollar printing contract resulting in an annual savings of $1M • Created an authorized Learning Partner Program to improve availability of training for Channel Part-ners, saving distributors millions of training dollars