Greater Boston
Leader in education technology and operations, with a proven track record in delivering strategic leadership and excellence in technical support services within higher education environments. Committed to advancing online and hybrid education by leveraging emerging technologies, such as AI and XR, and maintaining high standards of data security and compliance.
Oversaw a growing and vibrant digital learning environment that enables and facilitates student-centered learning, fosters experiential learning activities, and implements digital resources that support the University’s strategic initiatives. • Led strategic migration of the University's Learning Management System from Blackboard to Canvas, resulting in an increase in faculty engagement and improved digital learning experiences. • Implemented scalable support processes, improving service response times by and increasing customer satisfaction through streamlined workflows and KPI-driven management. • Enhanced faculty development by integrating AI and XR technologies, leading to an increase in student engagement and higher satisfaction ratings in hybrid and online courses. • Negotiated vendor contracts and optimized IT governance, achieving a reduction in operational costs while maintaining compliance with IT security protocols.
Returned to Harvard Medical School to assist with their transition to full online learning due to the pandemic. • Fostered cross-departmental collaboration, aligning IT strategy with educational goals, and successfully integrated technologies like Canvas and Zoom, increasing faculty adoption rates. • Transformed user experience by developing comprehensive training programs, leading to a decrease in technical support requests and enhancing the transition to online learning. • Developed critical knowledge base articles using ServiceNow, reducing resolution times for technical issues and ensuring FERPA compliance across all educational technology platforms.
Oversaw the Instructional Design and Media Services teams. Which included leading the efforts of faculty development, course design, and emerging academic technologies. • Spearheaded the migration of learning management systems and student information systems, demonstrating strong project management and strategic planning skills. • Upgraded academic technology associated with online and in person teaching and learning, media production studios, VR studios, 3D maker spaces, and faculty technology labs via the Davis Educational Grant. • Cultivated and managed vendor relationships, assessing and integrating technology solutions to enhance teaching and learning. • Championed immersive learning experiences through innovative technology integration, including Virtual Reality for Physical Therapy as well as VR180° and VR360° Video.
Led a team that managed all phases of academic technology design implementation and media production, including managing the Blackboard LMS, Kaltura and Echo 360 streaming services, Zoom administration, analyzing user needs, technology and curriculum design, review, programming and implementing information technology projects related to the University’s educational mission. • Led academic technology service delivery, aligning with strategic planning and operational excellence in educational technology services. • Collaborated across departments to develop and implement technology solutions that support the university's educational mission. • Directed the design and implementation of academic technology projects, including the pioneering use of VR180° and VR360° Video and VR for immersive learning, showcasing expertise in emerging technologies and educational innovation.
Aided faculty, curriculum/course designers, and program administrators in identifying, analyzing, and developing effective course materials and activities for face-to-face and online courses; ensured that materials were dynamic with new technological developments and integrated appropriate pedagogy. • Led the strategic planning and rollout of Canvas LMS, facilitating cutting-edge educational strategies and technologies both online and in the classroom. • Collaborated with the Global and Continuing Education program at HMS, which combines online and live teaching in an interactive format, allowing participation from clinicians and scientists worldwide. • Collaborated with the learning spaces design team to develop multimodal classrooms of the future.