United Kingdom
Experienced academic and operations professional with over six years in the higher education and public sectors — known for turning complex systems into smooth-running operations. I’ve led teams, managed academic compliance and quality assurance, and built efficient processes that make people’s jobs easier. My background combines hands-on problem solving with strategic oversight, whether that’s leading audits, streamlining policies, or guiding staff through change. I’m now based in London and looking to bring my leadership experience, calm structure, and results-driven mindset to a role where operational excellence and people management matter equally.
Led a high-performing team overseeing academic compliance, quality assurance, and programme operations across multiple departments. Directed audits, policy reviews, and improvement initiatives aligned with NZQA and university governance standards. Managed academic integrity processes, student appeals, and graduation eligibility with precision and fairness. Built strong relationships with senior academics, administrators, and regulators to ensure seamless collaboration and timely outcomes. Championed process efficiencies by modernising reporting systems and documentation, and facilitated strategic focus groups that delivered measurable improvements in performance and productivity. Recognised by the Vice-Chancellor and Faculty Dean for exceptional contribution to operational excellence and service delivery.
Independently supported over 150 postgraduate students within the Faculty of Medical and Health Sciences, managing grants, stipends, and course logistics with accuracy and care. Oversaw academic timetabling, room bookings, and examination processes to ensure full compliance with university regulations. Delivered training and technical support for key academic systems (Canvas, ARION, CRM), improving efficiency and user confidence. Identified and implemented process improvements that reduced administrative delays and strengthened consistency in service delivery. Worked closely with faculty leadership, IT, and finance teams to maintain seamless academic operations across multiple postgraduate programmes.
Supported key academic operations within the university’s administrative team. Managed student appeals and exam result reviews with strict confidentiality and attention to detail. Assisted with onboarding new staff and delivering system training to improve compliance and efficiency. Streamlined departmental record-keeping by introducing structured labelling and data management systems, improving accessibility and accuracy across student records.
Provided professional minute-taking and document management for high-level child services meetings. Managed confidential and sensitive information in strict compliance with GDPR regulations. Supported council staff and external stakeholders through challenging discussions, maintaining composure, empathy, and impartiality in high-pressure situations. Ensured clear communication and accurate documentation to assist effective decision-making across child protection and social care services.