Johannesburg Metropolitan Area
A seasoned Product Development and Management professional with a solid background in Banking, having contributed to multiple Product Houses. My expertise is particularly pronounced in spearheading digital strategies within both the Financial Services and Telecommunications, where I have played a pivotal role in boosting digital revenue streams and curtailing costs tied to traditional physical channels. My career is marked by a proven track record in Sales, underpinned by extensive experience in Financial Services and Telecommunications. This has enabled me to consistently promote business growth and enhance customer satisfaction. Inclined to apply my substantial track record and diverse cross-sector experience to further success and innovation. A firm believer that Not all Closed Doors Are Locked!
Growth Head, ceased primarily with growing main banked clients for FNB & RMB Private Wealth, through Digital Channels, Private Wealth Bankers, Contact Centre and External Sales team as primary core channels. Spearheading sales growth within Private Banking for FNB and RMB, leveraging a multi-channel approach including digital platforms, branch networks, Private Solutions Suite, and private advisors to optimize cost efficiency and volume growth. • Close collaboration with marketing to enhance digital visibility and driving traffic to FNB and RMB online platforms, utilizing targeted campaigns, strategic Google Ad investments, and re-targeting tactics. • Driving cross-sell and adequacy to increase Main Bank clients through various value propositions, leveraging secured and unsecured lending products.
• Spearheaded cost optimization strategy at Nedbank Forex by driving client migration to digital platforms, boosting profitability. • Led development of Forex functionality in Nedbank's Mobile Money App, enhancing cost-effective foreign exchange services. • Increased digital Forex sales and profitability while cutting costs through digital migration.
• Spearheaded the launch of innovative digital features for the My Vodacom App, ensuring seamless integration with Digital Marketing and Brand strategies. • Collaborated with Client Value Management (CVM) and Insights teams to harness Big Data, crafting exclusive My Vodacom App product offerings to enhance channel engagement and accelerate digital adoption. • Boosted digital adoption & channel usage by launching new features for My Vodacom App.
• Spearheaded the development of an external sales acquisition channel targeting clients with annual earnings up to R100,000, ensuring market competitiveness through tailored Client Value Propositions. • Established a sales acquisition model, crafted top market Client Value Props, and ensured the best product versus competitors. • Achieved a significant decrease in client attrition and a cost reduction in acquisition using technology-driven strategies.
Client Value Proposition (CVP) & Strategic Sales Initiatives (Small Business Services & Relationship Banking Clients)
Product Manager: Forex Prepaid card, Online Sales Channel, Travelers Cheques & Foreign Bank notes