New York, New York, United States
Grow digital customer acquisition through integrated and dynamic application experiences to meet desired cross-train outcomes Own the digital acquisition journey and prioritize the product backlog collaboratively with stakeholders across Technology, UX, Legal, Compliance, Marketing and Business Expand customer eligibility criteria and increase user base by 1,600% Enable dynamic pricing capabilities at point of acquisition to grow transaction revenue
Oversee product development for a 5-star app on the Salesforce AppExchange Leverage product roadmap and strategic plan to release biannual product upgrades with five innovative new features, and enhanced security infrastructure for use in the college access and success industry Utilize customer and stakeholder feedback and engagement data to design product roadmap Plan product sprints utilizing Agile and Waterfall methodologies Manage a team of three developers engaged in user-centered design Write all product communications including discovery documents, technical documentation and product release notes Collaborate with sales and marketing teams to create sales kits, product demos and marketing materials
Managed and lead eight implementations of CoPilot, a Salesforce-based solution, operating in the education sector with a reach of over 400,000 students Created and developed services specializing in data management, data security, and database customization Designed custom SaaS solutions to best fit partner UX and data requirements Built partner service model and training resources to consult partners throughout partner lifecycle Organized workshop and webinar series to migrate partner platforms to the new Lightning user interface and explain new functionality
Provide advising and support services to 84 first-generation college students on issues involving financial aid and affordability, academics, student life and professional development Monitor student’s success and create customized services utilizing Salesforce CRM Created and presented an LGBTQ+ Allies Training and facilitated conversations on civic reflection, diversity, and inclusion Completed over 1,700 AmeriCorps service hours Recognized with an “Innovate and Improve” award for utilizing Salesforce-based internal social-networking platform and Cases function to manage and problem-solve ongoing issues
Demonstrate all responsibilities of management including studio opening and closing, staff training and development, and facilities maintenance Anticipate customers’ needs through relationship management, hospitality and connection building Maintain detailed documentation on studio operations including financials, user account information and fitness equipment
Coordinated room reservations and large scale events administration for two student centers Responsible for daily communication of event schedule including logistics with facilities management and third-party vendors
One of fourteen students hired to assist in the transition of first year, transfer, and commuter students to the University of Pittsburgh Executed programming targeted to students and parents about the transition to college life at ten pre-orientation programs called “PittStart” and throughout the fall and spring semesters Worked on the planning and implementation of Orientation Week Sat on the Transfer Student Committee (2015-2016), Campus Wide Committee (2016-2017) and FYE Assessment Team Supported the Division of Student Affairs on campus-wide programming through organizing and assisting with events across departments