Gig Harbor, Washington, United States
15 years experience in retail with a focus on Art, Fashion, Music & Tech sectors. Skills include: Customer Experience, Customer Service, Shopify Plus, SEO and Social Media Marketing & Optimization. Focus on planning, technology, analytics, communications, team-building and problem solving.
-Helping businesses implement and manage point-of-sale and inventory solutions such as Shopify, Square, UberEats, Instacart and Yellowdog Inventory Management -Responsibilities include importing and cataloging store-wide inventory, API & automation management and POS hardware setup and maintenance
-Responsible for developing and implementing user experience and retention strategies for Octi’s 3rd party sales and fulfillment division as well as training and management of the customer service and fulfillment teams -Coordinated with dev and marketing teams to improve user experience within the Octi app by implementing customer-facing and internal communications strategies -Responsible for establishing communications with major retail brands to facilitate pass-throughs for Octi’s 3rd party purchases
-Responsible for managing Shopify webstore as well as oversight of fulfillment, inventory management, and customer service staff -Collaborated with CMO, CEO and Social Media Director to create successful sales and marketing strategies for all Lowell branded products sold via the webstore -Created official store policy and copy, SEO, SMO, internal policy and best practices -Responsible for managing Shopify point-of-sale software, shipping logistics and customer service processes for two channels; Lowell’s online store and retail cannabis programs
-Created a legacy system of customer service practices and software optimization/automation including store policy enforcement, fraud detection and prevention and automated batch-shipping strategies -Coordinated with artist/owner Shepard Fairey and his collaborators to facilitate the online sales and delivery of fine art and prints -Assisted in oversight, training and direction of fulfillment and customer service teams
-Worked closely with Creative Director, design, and production departments to produce print proofs, treatments, and meet project deadlines for wholesale and retail orders of printed artworks -Responsible for allocation of product orders, and archiving of unframed art for online sales