Los Angeles, California, United States
Senior digital product manager with 20+ years of experience in driving product strategy and roadmaps, fostering product innovation, optimizing project life cycle processes, and managing large cross-functional teams. Develops and delivers best-in-class products in line with evolving client requirements, market demand, technology trends, and regulatory standards. • Extensive experience in formulating vision, strategy, processes, KPIs, governance frameworks, and quality standards to successfully drive the development and implementation of disruptive, secure, and scalable native mobile applications and SaaS solutions. • Proven track record of implementing Agile methodologies, tools, and best practices to streamline the product/project life cycle and facilitate effective problem-solving, issue resolution, process improvement/automation, and risk mitigation and compliance efforts. • Excels in coaching and training national/multinational teams on Agile best practices, advising and influencing executive leaders, and collaborating cross-functionally with internal stakeholders and external vendors to drive successful product development and delivery.
Experiential Supply Co. is an innovative experiential production and attractions company powered by service with an unmatched commitment to execution. We drive high-profile destination experiences and memorable moments on behalf of brands, studios, networks & agencies. We are not your run-of-the-mill “Experiential” shop executing rate card, off-the-shelf, programs. We focus on creating high-impact moments by delivering unique and epic concepts conceived from scratch directly applicable to your needs.
Proudly serving Area 7! Key responsibilities and activities include: Advocacy: Represent the community's interests on issues such as housing, homelessness, public safety, land use, and sustainability by formally communicating the position to the city government. Community engagement: Organize and host community events, hold public meetings, and provide a forum for residents to voice concerns and give input on city services. Policy input: Review and provide input on new development proposals, legislation, and street design, and work with city departments on service delivery. Financial management: Manage an annual budget of public funds to support community programs, events, or advocacy efforts, such as crime prevention, local economic development, or support for youth and seniors. Board decision-making: Act as a board to take official action, not as individuals, so decisions are made through public discussion and a majority vote.
Implemented a comprehensive native mobile application for FSA, resulting in a boost in app engagement, and optimized the reimbursement account product lifecycle by introducing new product lines, resulting in growth in the sales pipeline. Implemented a user-centered design strategy and data-informed approach to launch a native mobile app on the App Store and enhanced management of Native Mobile Apps, elevating its App Store rating via front-end rewriting to optimize UX/UI. Advanced the Internal Tools product roadmap by enhancing team productivity through user documentation and product enhancements, reducing support caseload time. Collaborated across departments to develop new product strategies for web and mobile account owner experiences, serving as the coordination lead among Product Management, Marketing, Engineering, Finance, Creative, and Business Development teams. Served as the Diversity, Equity, and Inclusion (DE&I) advocate within the Product team, aiming to enhance the internal eNPS by cultivating inclusivity and accommodating various personality types, including introverts, ambiverts, and extroverts.
Implemented a user-centered design strategy and data-informed approach to launch a native mobile app on the App Store and enhanced management of Native Mobile Apps, elevating its App Store rating from 3.2 to 4.0 via front-end rewriting to optimize UX/UI. Advanced the Internal Tools product roadmap by enhancing team productivity through user documentation and product enhancements, reducing support caseload time from 7 hours/day to 4 hours/day. Collaborated across departments to develop new product strategies for web and mobile account owner experiences, serving as the coordination lead among Product Management, Marketing, Engineering, Finance, Creative, and Business Development teams. Served as the Diversity, Equity, and Inclusion (DE&I) advocate within the Product team, aiming to enhance the internal eNPS by cultivating inclusivity and accommodating various personality types, including introverts, ambiverts, and extroverts.
Lead the Customer Success, Account Management, Project Management, Program Management, and Creative teams while working closely with development teams to enhance process automation, efficiency, product delivery, and launch procedures. Execute dynamic onboarding experiences tailored for customers, including specialized plans for SaaS firms, while establishing internal training methods and onboarding strategies and delivering exceptional customer service to address diverse client requirements. Provide operational expertise and advisory support while overseeing executive teams and play a pivotal role in business development efforts, engaging with major clients such as Google, Moovweb, Zodaka, Showcase Daily, Experiential Supply, and FCA.
Oversaw $20M+ in ARR at Moovweb (including prominent accounts such as United Airlines and 1-800-Flowers) while ensuring product efficacy for customers and maintaining high customer satisfaction, reflected in an NPS score of 45+. Guided and nurtured a high-achieving team of 4 Customer Success/Product Managers and 15+ Support Engineers while spearheading numerous product improvements for mobile platforms, collectively amounting to $15M+ in implementation fees. Initiated and advanced customer advocacy and escalation processes via internal collaboration to enhance the Moovweb product while identifying and cultivating new expansion opportunities across client accounts, cumulatively exceeding $10M.
Guided the implementation and continuous refinement of mobile websites and applications, oversaw annual bookings amounting to $4M, collected specifications, and orchestrated project timelines and schedules for software launches and enhancements. Oversaw monthly revenue streams and identified opportunities to upsell clients on new technical offerings while cultivating and sustaining productive relationships with technical teams internally and externally.