Westville, Indiana, United States
- Provide effective and friendly customer service, becoming entrusted to handle severe and difficult ticket-based situations during show nights and regular business hours, minimizing pre-show buildup and distressed customers. - Demonstrate adaptable leadership and excellent customer relation abilities to be selected by senior management within one semester to become the next senior ticket sales associate of the box office. - Assist in management functions such as scheduling for thirty employees, onboarding with Archtics customer relationship management software, and seasonal training for box office staff.
- Assisted in financial analysis functions including forecast vs actual variance analysis and people cost variance analysis to improve future forecasting measures. - Collaborated with team members to compose leadership correspondence of variance commentary for three month-ends to allow for better understanding of reasoning behind variances. - Created Power BI workspace, reports, and dashboards to allow for easier understanding of the Power Generation business unit’s finance function data for non-finance team members and leadership.
- Applied understanding of CCH ProSystem fx Engagement accounting software to complete partial audits of property management companies in the Multi-Family Affordable Housing and Nonprofits industry. - Initiated over 50 future year-end audits by completing the rolling forward process and compliance testing for cash receipts, disbursements, tenant file testing and work order testing. - Drafted client correspondence as a result of testing and preliminary audit work in order to obtain required documents for final audit process.
- Utilized affable personality to promote a fond experience for each customer so that they wished to come back in the future. - Managed store upkeep, opening, and closing under trust of owner while he was away. - Inspired small team of employees with optimistic attitude to work smart and hard during fast paced and high pressure situations for optimal efficiency.