Madison, Wisconsin, United States
I am a Professional Services executive with 25+ years of experience building, scaling, and transforming software delivery organizations. Over the past two decades at Esker, I helped evolve Professional Services from a small regional team into a global operation supporting enterprise software and SaaS customers worldwide. I directly built and led the Americas Professional Services organization from approximately 10 employees to more than 120 employees and 100 subcontractors, ultimately managing a $25M services business with full responsibility for revenue, margins, pricing, utilization, forecasting, and staffing. Beyond operational leadership, I served as a principal architect of delivery methodologies, organizational frameworks, and management practices that were adopted across a global Professional Services organization of more than 350 consultants and approximately $50M in annual revenue. My experience includes: • Professional Services leadership • P&L ownership • Organizational transformation ▪ Organizational Design ▪ Change Management ▪ Agile Transformation ▪ PMO Leadership • Global expansion • Partner ecosystem development • Strategic alliances • Executive leadership • SaaS business transformation Recent accomplishments include establishing delivery operations in Asia, developing strategic implementation partnerships across South America, and leading Esker's first strategic subcontracting partnership with Genpact. I am particularly passionate about helping organizations scale delivery operations while balancing customer success, profitability, operational excellence, and long-term growth.
Head of Professional Services Key Highlights ✔ Built Americas Professional Services organization from 10 employees to 120+ employees and 100 subcontractors ✔ Full P&L ownership of $25M services business ✔ Achieved margins exceeding 40% ✔ Created methodologies adopted across a global organization of 350+ consultants ✔ Established operations in Malaysia and strategic partner networks in South America ✔ Negotiated Esker's first strategic subcontracting partnership with Genpact ✔ Executive leadership team member collaborating with C-suite and Board-level leadership Core Leadership Areas • Professional Services Strategy • P&L Ownership • Organizational Transformation • Global Expansion • Strategic Partnerships • SaaS Operations • Revenue & Margin Management