Netherlands
Founder & Director of the Fine Wine Library. We are a Fine Wine Merchant with a modern touch, dedicated to helping wine enthusiasts buy, collect, and enjoy their favourite wines. Our extensive portfolio is complemented by services including En Primeur, In Bond pricing and professional wine storage solutions. Whether you’re just starting or building your collection, we’re here to help you create a fine wine selection you can truly be proud of.
• Assisting in sales administration of trades • Providing customer service to trade clients around the world • Assisting in making sure that all wine arrived to our clients in the correct time frame
Responsible for the effective day-to-day operations of a Majestic Wine store. Provided consistently high levels of customer service both to corporate clientele and customers. • Confident product knowledge having gained the Wine and Spirits Education Trust (WSET) Advanced Certificate, pass with merit. A deepened knowledge of the wine meant that high levels of customer service could be provided through personalised advice and recommendations on wine. Often critical for customers when organising big events such as weddings • Increased the sale of dessert wine by 200% through passionately add selling • Effectively managed back office processes and procedures including admin work • Contributed to efficiently managing stock, making sure that corporate wines were sufficiently available. Partook in monthly stock take and managed stock entering and leaving the store. Order more stock from suppliers where necessary • Demonstrated high levels of autonomy as great levels of responsibility were trusted • Confident communicator and high levels of organisational skills were essential. Took corporate orders • High levels of energy and motivation demonstrated as great flexibility and a strong work ethic was required • Experienced the fast-paced retail environment where working both independently and in close-knit teams was required • Gained an insight into the value of local and social media marketing. Participated in the activities on a daily basis • Analysed sales figures and made sales plans to meet monthly targets