Boston, Massachusetts, United States
Professional Dancer with a BS degree in International Business Lasell College graduate with experience in customer service, time management, and leadership. Shuffle Boston runs shuffle workshops monthly around the Greater Boston Area, brining like-minded individuals together to share the love of electronic dance music and shuffling. Private lessons are also available upon request, covering various styles of shuffling and ability to teach choreography which is proven to be the fastest possible way to learn the dance. Computer skills include excellent Social Media Marketing, with a solid understanding on Microsoft Office, Word, Excel, PowerPoint, as well as technical/troubleshooting ability. Also conversational in French. Certificate of Computer Operational Fluency: • Basic computer technology devices and equipment • Basic file-management tasks • Technology problem-solving and troubleshooting • Technology for communication and collaboration • Research strategies and technological information fluency
General Summary of Position: Assist with scheduling of Granite Field Techs nationwide Provide administrative support for management of internal techs Assist techs with onsite issues Duties & Responsibilities: Coordinate daily and weekly schedules for field technicians Maintain archive of past work orders by field technicians Audit field technician closeout notes and maintain tracking spreadsheet Coordinate and review bi-weekly inventories Assist with maintenance of Inventory Management System Order and track new inventory purchases Use Granite reports to identify possible work orders to add to field technician schedules
General Summary of Position: As a Field Ops Dispatcher, you are responsible for dispacting technicians across the country by managing tickets, fielding an average of 30-45 calls a day via a phone queue, and answering emails in a timely manner. Duties and Responsibilities: Managing Standard Level Accounts Answering 40+ daily inbound calls Work with Premier Teams to support Granite customers Manage techs and assist with resolution of issues Working Daily Field Ops emails Carring the on call cell phone on rotating basis Attaching and providing deliverables Confirmaing next day tickets Obtaining closeouts in a timely manner