Munich, Bavaria, Germany
I build and scale Customer Success & Support teams with a strong focus on growth and long-term customer value. • 10+ years of experience in customer-facing roles (Tech, Customer Support, Customer Success, Key Account Management) • Experience across B2B, B2C and SaaS environments • 3+ years of leadership and team management (cross-functional teams) • Background: Technical → Customer Success → Commercial Leadership • Focus: Retention, Upselling, Customer Experience & scalable processes • Strong in building structures, KPIs and customer-centric organizations