Benjamin "Benny" Cole

Former Mech Eng. | Ex BCG | Harvard Business School MBA

Washington DC-Baltimore Area

About

My passion for disassembling my childhood toys and rebuilding them led me to pursue a B.S. in Mechanical Engineering. At Rockwell Automation, I discovered a new passion for growing businesses through strategy, operations, which led me to pursue an MBA. I joined BCG as a Consultant post MBA to build out my "consultant toolkit" of framing complex problems in a simple manner, developing hypotheses, and driving towards data backed solutions in an efficient matter. After BCG I joined Ruggable, a D2C home furnishings e-commerce brand, first in a Special Projects capacity helping out where I could. I eventually landed in Customer Experience where I built the Customer Experience organization from the ground up. Outside of my career, I'm passionate about giving back to the community particularly around equity in Education, STEM, and Diversity & Inclusion. I also enjoy providing ad-hoc consulting for small-mid size businesses in local communities. I'm always looking to connect with anybody who shares an interest in these things.

Experience

  • Flex (1 yr 11 mos)
    • Head of Compliance
      Jan 2026 - Present · 6 mos

    • Merchant Success & Compliance
      Aug 2024 - Jan 2026 · 1 yr 6 mos

  • Co-Founder at LC Partners
    Jul 2023 - Present · 3 yrs

    LC Partners is a minority & woman owned consulting firm specializing in management consulting for SMBs, Non-Profits, and Government Organizations. We offer a suite of services that we customize to reach our client's desired outcomes.

  • Ruggable (3 yrs 5 mos)
    • Sr. Director of Customer Experience
      Aug 2022 - Jan 2023 · 6 mos

    • Director of Customer Experience
      Jul 2020 - Aug 2022 · 2 yrs 2 mos

    • Senior Manager of Special Projects (Product)
      Sep 2019 - Jul 2020 · 11 mos

  • Co-Founder at The Ketogenic Baking Company, LLC
    Sep 2017 - Oct 2022 · 5 yrs 2 mos

    Launched the Ketogenic Baking Company, LLC (Ketobakingco) home of Gra-POW! the world's ONLY low carb and keto friendly cookie granola. Responsibilities include: - Sales & Business Development - Growth Hacking - Digital Marketing & SEO optimization

  • Consultant at Boston Consulting Group (BCG)
    Jul 2017 - Aug 2019 · 2 yrs 2 mos

    Completed 10+ projects across multiple functions and industries. Below are some of the highlights: Go-to-market strategy development: Conducted market diligence, deployed survey to distill consumer insights (key purchase criteria, purchase behaviors, vendor preferences, etc.), interviewed experts to understand market trends, and developed multiple go-to-market strategies for a Commercial Real Estate Services client. Program management of post merger integration: served as Scrum Master across multiple workstreams (two process redesigns and one organization restructuring) to ensure value delivery, oversaw financial tracking and reporting to CFO and other executives, led development of operational playbooks to ensure account coverage through the organization changes Next gen SaaS offering strategy & transformation: Analyzed customer journey and user experience on both the client’s and competitors software to determine product and customer service areas for opportunity and conducted SEO/SEM analysis to inform the next gen product marketing strategy Organization consolidation and process redesign: analyzed current processes of 4 different Talent Acquisition groups, developed a centralized go-forward org design and process based on external best practices, developed implementation and change management plans Business performance benchmarking: Analyzed 5-year historic Capex, Opex, and SG&A spend to determine baseline, compared baseline to that of market peers, identified areas of opportunities, and developed 10+ levers to drive performance improvement for an Energy client. Brand new organization design and set-up: Designed the structure of an Enterprise Information Management organization, defined the overall strategy, and defined the strategic initiatives to help the leadership team utilize enterprise data as an asset in better decision making